Derek Dunn

Work History

FirstKey Homes

06.2025 - Current

Led service operations, ensuring timely responses to maintenance requests.
Developed training programs for staff to enhance customer service skills.
Streamlined communication processes between residents and service teams.
Implemented quality control measures to improve service delivery standards.
Fostered collaborative environment among team members to boost morale and efficiency.
Managed vendor relationships, negotiating contracts for cost-effective services.
Resolved customer complaints in professional and timely manner.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Monitored service staff performance and provided feedback for improvement.
Negotiated with vendors to secure best prices for parts and supplies.
Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.

Progress Residential

02.2022 - 04.2025

Manage Service Managers Home inspection schedule
Ensure homes in my portfolio adhere housing regulations, policies and standards
Vendor Management
Vetting and Scheduling Vendors
Managing expenses and budgets
Writing SOW (scopes of work) for bids from vendors
Reviewing and approving estimates, creating Purchase orders (POs)
Reviewing and paying invoices
Payroll and time sheet managing of Service Managers
Partnering with both leaders and vendors to streamline processes and services to meet customer needs.
Fleet vehicle management
(739 Single Family homes in portfolio)

Windsor Communities

06.2021 - 02.2022

Collected and submitted bids for service contracts
Budget, billing and Inventory management
Create purchase orders
Approve receipt of goods
Manage curb appeal of the property(s)
Monitor and maintain all building operations systems (air conditioning, heating, plumbing, electrical, and fire safety.
Training and development for Technician I, Technician II, and Technician III positions
Respond to resident service calls (24hr on-call)
Manage apartment make ready and turn scheduling
Resident move in and move out inspections
Manage and submit payroll for Service Technicians
Manage vendor contracts and service calls
(454 units)

Equity Residential

12.2010 - 06.2021

Budget, Billing and Inventory management
Create purchase orders
Approve receipt of goods
Manage curb appeal
Monitor and maintain all building operations systems (air conditioning, heating, plumbing, electrical, and fire safety
Manage Service -related resident relations
Respond to resident service calls (24hr on-call)
Manage apartment make ready and turn scheduling
Resident move inspections
Appliance repairs
Manage vendor contracts and service calls
(325 units)