DEREK ELLIS
Mount Sterling,KY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Extrusion Lead
Danimer Scientific
01.2022 - 05.2024
- Ensures compliance with company regulatory requirement to ensure applications of cGMP compliance with respect to staff, areas, documentation, and quality requirements
- Review completed production documentation (batch records, logbooks, etc.) for quality and cGMP compliance
- Monitor batch production records and documentation entries throughout the fermentation process to ensure accuracy and timely closure
- Add proper levels of chemicals and other additives to process as needed based on calculations or as determined
- Perform on job training for new and developing operators
- Operation of process equipment and utilities to include changing process conditions, open/closure of valves, and sterilization of piping/tanks, monitoring process conditions and adjusting as needed
- Accurately maintain proper documentation of process information
- Ensures that work performed is accurate, timely, efficient and compliant with company policies, plant SOP’s, cGMP regulations, and FDA regulations.
Server
Ocean Prime
09.2018 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant Produce Manager
Publix
09.2018 - 04.2020
- Responsible for overseeing customer satisfaction by ensuring service needs are met
- Utilized customer feedback and personal interaction to capture data needed to provide current market feedback needed to keep operations at an optimal level
- Completed daily inventory to make sure orders were properly placed.
Lead Server
Outback Steakhouse
09.2018 - 04.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Area Manager
Noerr Programs
10.2016 - 11.2018
- Responsible for direction and success of customer needs by analyzing weekly staffing needs and implementing optimal assignments to positively impact for each multiple location
- Utilized customer feedback and personal interaction to capture data needed to provide current market feedback needed to keep each location operating at an optimal level
- Designed and implemented innovative marketing plan to positively impact sales that increased sales by 50% from previous years.
Server
Chili’s Bar and Grill
11.2017 - 09.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Bartender
Dukes Island Bar and Grill
01.2011 - 09.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
BACHELORS OF BUSINESS MANAGEMENT -
UNIVERSITY OF SOUTH FLORIDA
01.2015
Skills
- CREATIVE TEAM LEADERSHIP
- CUSTOMER SERVICE
- MARKETING STRAGETIES
- MICROSOFT PROGRAMS/DATA ENTRY
- PUBLIC RELATIONS
- FINANICAL SOFTWARE
References
UPON REQUEST
Timeline
Extrusion Lead
Danimer Scientific
01.2022 - 05.2024
Server
Ocean Prime
09.2018 - 04.2020
Assistant Produce Manager
Publix
09.2018 - 04.2020
Lead Server
Outback Steakhouse
09.2018 - 04.2020
Server
Chili’s Bar and Grill
11.2017 - 09.2018
Area Manager
Noerr Programs
10.2016 - 11.2018
Server/Bartender
Dukes Island Bar and Grill
01.2011 - 09.2016
BACHELORS OF BUSINESS MANAGEMENT -
UNIVERSITY OF SOUTH FLORIDA
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