Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Derek Evans

Susanville,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the food, auto parts and military industry. Solid team player with outgoing, positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Material Handler

Sierra Army Depot
02.2022 - Current
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Packed items into appropriate containers for shipment.
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Surrounded items in cling film, padded blankets and tape to protect from damage.
  • Received and unpacked shipments and new equipment as directed.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

Stock Clerk

Sierra Army Depot
05.2020 - 02.2022
  • Stocked merchandise each hour, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained effective team member communication.
  • Maintained fitness in order to move merchandise efficiently and safely.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Organized warehouse and stockroom areas.

Customer Satisfaction Representative

AutoZone
04.2020 - 04.2021
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained up-to-date knowledge of product and service changes.
  • Recommended auto parts to customers, thoroughly explaining details.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Driver Helper

UPS
11.2020 - 12.2020
  • Prevented damage to packages and products by correctly securing loads.
  • Used proper safety techniques and gear such as lifting straps to move items off truck.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Displayed very good communication and customer service skills.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Exhibited good attendance, work habits and willingness to learn job functions.
  • Loaded products or packages onto trucks and organized items according to preset sorting procedures.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Moved furniture and boxes using utility dolly and truck ramp.

Delivery Driver

Round Table Pizza
04.2017 - 04.2020
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
  • Presented customers with bills and receipts to collect payment for items delivered.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Secured food to prevent loss and maintain freshness during transport.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.

Team Member

McDonald's
05.2016 - 04.2017
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Sought out ways to go above and beyond job requirements.
  • Maintained productive, efficient approach to all tasks.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging food products.
  • Contributed to team success by completing jobs quickly and accurately.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.

Education

High School Diploma -

Lassen High School
Susanville
05.2017

Skills

  • Forklift Operation
  • Materials Handling and Transport
  • Team Meetings
  • Property Accountability
  • Customer Experience
  • Promotions Programs
  • Data Evaluation
  • Team Development
  • Excellent Communication and Writing Skills
  • Active Listening
  • Problem-Solving
  • Self-Motivated

Accomplishments

  • Supervised team of 12 staff members during time of delegated supervisor
  • Achieved the movement of 300,000 individual pieces of life-saving equipment
  • Held multiple trainings for safety procedures and policies
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Material Handler

Sierra Army Depot
02.2022 - Current

Driver Helper

UPS
11.2020 - 12.2020

Stock Clerk

Sierra Army Depot
05.2020 - 02.2022

Customer Satisfaction Representative

AutoZone
04.2020 - 04.2021

Delivery Driver

Round Table Pizza
04.2017 - 04.2020

Team Member

McDonald's
05.2016 - 04.2017

High School Diploma -

Lassen High School

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Derek Evans