Derek Findlan
Summary
Enthusiastic Resort Ambassador skilled in client interaction and product insights. Committed to enhancing guest satisfaction through effective communication and collaborative efforts across departments.
Overview
26
26
years of professional experience
Work History
Resort Ambassador
Taos Ski Valley
Taos Ski Valley
11.2021 - 01.2026
- Engaged guests with friendly interactions and provided information about services.
- Promoted ski safety practices and guided guests on safe skiing techniques.
- Facilitated communication between departments to enhance guest experience.
- Coordinated with team members to deliver exceptional customer service daily.
- Maintained knowledge of local attractions to recommend to visitors enthusiastically.
- Maintained professionality and efficiency while working closely with leadership.
American General Life Insurance Agent
American General Life Insurance
Oil City
07.2005 - 07.2007
- Educated clients on life insurance policies and coverage options to enhance decision-making.
- Cultivated strong client relationships through proactive communication to ensure satisfaction.
- Processed applications and managed documentation for timely policy approval.
- Delivered personalized service to clients via phone, email, or in-person meetings to address individual needs.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
Dental Assistant
Findlan & Findlan Dental Clinic
Franklin
05.2000 - 06.2004
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dentists during procedures while ensuring a sterile environment to enhance patient safety.
- Prepared examination rooms and ensured necessary tools were organized.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties, including scheduling appointments, managing telephone inquiries, and updating patient records to streamline office operations.
- Greeted patients upon arrival and escorted them to examination rooms to provide a welcoming experience.
Education
High School Diploma -
Franklin Area High School
Franklin, PA06-2000
Skills
- Client engagement and interaction
- Customer relationship management
- Product recommendations
- Demonstration skills
- Team collaboration
- Time management
Timeline
Resort Ambassador
Taos Ski Valley
11.2021 - 01.2026
American General Life Insurance Agent
American General Life Insurance
07.2005 - 07.2007
Dental Assistant
Findlan & Findlan Dental Clinic
05.2000 - 06.2004
High School Diploma -
Franklin Area High School