Derek Fitzmaurice
Star,ID
Summary
Dynamic and results-oriented professional, adept in multitasking and organizing with a keen eye for quality control. Excelled in enhancing customer service and streamlining operations, showcasing exceptional interpersonal communication and proficiency in Microsoft Word and Excel. Demonstrated continuous improvement, leadership skills, and adaptability in high stress situations. I am eager to learn and grow with a likeminded team to improve our workflow and the service provided to our customers.
Overview
4
4
years of professional experience
Work History
Shift Lead
Cobblestone Car Wash
Star, Idaho
02.2025 - Current
- Guided cars into the tunnel in a quick, safe, and efficient manner.
- Helped customers with issues processing, switching, or discontinuing memberships.
- Helped customers with on-the-spot issues, such as clogged vacuums or sending them for a rewash.
- Calculated membership conversion rates, and cars per man-hour.
- Trained team members on how to sell memberships, single washes, rewashes, and wash books.
- Trained team members on the guide on protocol and safety protocols.
- Designated team duties for the day.
- I helped team members with any technical issues, and used those issues as a learning experience.
Processor
Krispy Kreme
Meridian, ID
06.2024 - 01.2025
- Packaged fresh donuts efficiently for delivery.
- Decorated and designed donuts to the company's specifications.
- Restocked retail display cases in a timely manner.
- Kept processing workstations clean and organized between batches.
Shift Lead
Panda Express
Meridian, ID
01.2022 - 03.2024
- Counted and tracked the safe count each morning.
- Organized and put away the shipment prior to opening.
- Distributed roles and tasks to associates.
- Counted/recounted associate registers.
- Covered breaks and assisted associates during busy periods.
- Helped customers with any possible issues with meals or service received.
- Prepared bank transfer bags.
- Accounted for the shipment budget and calculated weekly trends.
Online Processor
BevMo
Lake Forest, CA
07.2021 - 11.2021
- Accepted and organized online orders for delivery in a timely manner.
- I worked with customers over the phone when needed, to replace items that were out of stock.
- Organized and tracked drivers for deliveries.
- Organized and put away shipment.
- Cleaned the store after store hours, including mopping floors, dusting shelves, and removing expired or out-of-date products.
- Tracked item inventory to keep the online store up to date.
Education
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06-2013
Skills
- Sales support
- Interpersonal communication
- Sorting and packaging
- Employee training
- Proficient in Microsoft Word and Excel
- Multitasking and organizing
- Quality control
- Recordkeeping proficiency
- Attention to detail
- Customer service
- Continuous improvement
- Critical thinking
- Teamwork and collaboration
- Information protection
- Heavy lifting
Affiliations
- Home Cook
- Theme Park Enthusiast
- Theater Goer
Timeline
Shift Lead
Cobblestone Car Wash
02.2025 - Current
Processor
Krispy Kreme
06.2024 - 01.2025
Shift Lead
Panda Express
01.2022 - 03.2024
Online Processor
BevMo
07.2021 - 11.2021
High School Diploma -
Laguna Hills High School