Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek Folks

Jonesboro,GA

Summary

Proven leader and dedicated team player with extensive experience at Kroger, adept at enhancing customer satisfaction and streamlining operations. Skilled in inventory management and possessing strong interpersonal communication abilities, I have consistently boosted team efficiency and fostered a positive shopping environment, achieving a significant increase in customer loyalty.

Overview

2025
2025
years of professional experience

Work History

Store Clerk

Kroger
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
  • Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
  • Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
  • Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
  • Operated POS systems to accurately process customer purchases.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
  • Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.
  • Increased repeat business through exceptional customer service that fostered loyalty among patrons.
  • Boosted customer satisfaction with quick and accurate checkout processes, minimizing wait times.
  • Increased sales during promotional periods, skillfully setting up displays that attracted customer attention.
  • Supported inventory management by accurately receiving and processing shipments.
  • Streamlined checkout process, implementing faster payment methods to improve customer experience.
  • Improved store's visual appeal by meticulously organizing products and ensuring shelves were always fully stocked.
  • Provided guidance and support to new hires, promoting teamwork and productivity.
  • Assisted in managing store budget, carefully tracking expenses and supplies to stay within financial guidelines.
  • Enhanced team communication, organizing brief daily meetings to discuss goals and share updates.
  • Optimized product placement, using insights from sales trends to highlight high-demand items.
  • Fostered welcoming store atmosphere, greeting customers warmly upon entry.
  • Assisted in receiving and verifying incoming shipments of merchandise, ensuring accuracy and quality.
  • Facilitated positive shopping environment, handling multiple customer requests simultaneously with patience and efficiency.
  • Maintained accurate inventory records to prevent stock shortages, conducting regular audits and updating database.
  • Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
  • Implemented seasonal promotions, creatively designing store layouts to highlight featured products.
  • Strengthened team efficiency, training new clerks on store procedures and customer service best practices.
  • Handled customer complaints with professionalism, resolving issues to maintain positive store reputation.
  • Coordinated with vendors to ensure timely product deliveries, keeping shelves stocked with popular items.
  • Ensured store cleanliness and safety, performing regular clean-up and maintenance tasks.
  • Contributed to loss prevention efforts, monitoring for suspicious activity and adhering to security protocols.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Picker

Phantom Fireworks
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
  • Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
  • Sorted and organized items in designated areas for easy access.
  • Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
  • Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
  • Kept accurate records of picked items to assist in inventory control and tracking.
  • Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
  • Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
  • Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
  • Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
  • Participated in regular training sessions to stay updated on best practices and new technologies related to picking processes.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Safely and securely loaded items to prevent damage during transport.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept work areas neat, clean and free from debris.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Managed timely and effective replacement of damaged or missing products.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Transported merchandise pallets to move in warehouse.
  • Prepared and checked outbound shipments for accuracy.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Maintained store assets with effective loss prevention strategies.
  • Interacted with guests in friendly and knowledgeable way.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Stocked designated items on shelves, end caps and displays.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Pre-assembled containers to be easily selected by packing associates.
  • Supervised and trained new staff in performing census.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Worked with customers to pack items according to specific desires and requirements.
  • Recorded daily activities for inventory control.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Received new stock and input values into computer system.
  • Greeted store customers and discussed needs.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Planned and scheduled projects and directly performed installations.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Stocked shelves to match planogram images and instructions.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Checked product levels and recommended new purchases.
  • Greeted customers and directed to requested products.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Developed plan-o-grams and layouts that maximized sales.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
  • Partnered with merchandising team to create and implement profitable pricing strategies.

Warehouse Supervisor

Gxo
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Operated warehouse material handling equipment correctly to move loads.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Managed merchandise inventory transactions.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
  • Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
  • Reduced order processing times by streamlining the picking, packing, and shipping processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new team members on proper and safe use of tools and equipment.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Warehouse Supervisor

DHL
05.2024 - 11.2024

Warehouse Worker

DHL Supply Chain
05.2024 - 11.2024
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.

Warehouse Worker

Gxo
10.2023 - 05.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
  • Streamlined inventory management, updating records to reflect real-time stock levels.
  • Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
  • Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Helped train new employees in safe practices and warehouse procedures.
  • Managed warehouse operations and verified proper shipment procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Education

High School Diploma -

Mundy’s Mill
Jonesboro, GA
05.2021

Skills

  • Customer service
  • Patience and empathy
  • Cleanliness and hygiene
  • Reliability and punctuality
  • Stock replenishment
  • Cash register operation
  • Cleaning techniques
  • Store maintenance
  • Storage organization
  • Team management
  • Picking and processing
  • Inventory control
  • Cash handling accuracy
  • Merchandise restocking
  • Guest relations
  • Pallet jack operation
  • Inventory tracking
  • Troubleshooting
  • Basic math proficiency
  • Register management
  • Preventive Maintenance
  • Product merchandising
  • Order picking and processing
  • Theft prevention
  • Shipping and packaging
  • Product identification
  • Logging
  • Merchandise display
  • Loss prevention strategies
  • Utilization reporting
  • Payment processing
  • Fraud detection
  • Report generation
  • POS system operation
  • Merchandising and promotion
  • Hospitality and accommodation
  • Checkout monitoring
  • Point-of-sale system
  • Honest and dependable
  • Customer assistance
  • Adaptable and flexible
  • Problem-solving
  • Active listening
  • Team collaboration
  • Product knowledge
  • Cash handling
  • Reliable and responsible
  • Creative thinking
  • Cleaning and sanitizing
  • Relationship building
  • Basic mathematics
  • Team leadership
  • Analytical thinking
  • Inventory management
  • Loss prevention
  • Gift wrapping
  • Teamwork
  • Teamwork and collaboration
  • Friendly and helpful
  • Time management
  • Attention to detail
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team cooperation
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Positive customer engagement
  • Decision-making
  • Detail-oriented
  • Goal driven
  • Store operations
  • Excellent written and verbal communication
  • Flexible hours
  • Organization
  • Inventory and stocking
  • Team building
  • Store organization
  • Store opening and closing
  • Task prioritization
  • Safety and cleanliness standards
  • Purchase orders
  • Engaging with diverse customers
  • Self motivation
  • Building customer loyalty
  • Interpersonal skills
  • Supplier negotiation
  • Conflict resolution
  • Goal setting
  • Complaint handling
  • Professionalism
  • Interpersonal communication
  • Team supervision
  • Documentation and reporting
  • Product presentation

Timeline

Warehouse Supervisor

DHL
05.2024 - 11.2024

Warehouse Worker

DHL Supply Chain
05.2024 - 11.2024

Warehouse Worker

Gxo
10.2023 - 05.2024

Store Clerk

Kroger

Picker

Phantom Fireworks

Warehouse Supervisor

Gxo

High School Diploma -

Mundy’s Mill

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Derek Folks