Derek Foos
Panama City Beach,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Working towards a bachelor's in accounting, with some accounting assistant experience as well.
Overview
3
3
years of professional experience
Work History
Intern
Navy Experimental Diving Unit
06.2021 - 07.2022
- Assisted with medical baselining for human subject research
- Generated emergency decompression guidance for divers during a dive
abort using the U.S. Navy Thalman Algorithm Dive Planner - Assisted in applying complex instrumentation to evaluate dry suits for diver thermal protection
- Assisted in testing closed circuit underwater breathing apparatus
Front Desk Agent
Margaritaville Beach Cottage Resort
06.2023 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed and maintained positive relationships with guests for satisfaction.
- Coordinated with vendors for repair and maintenance of hotel.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Community Assistant
University Of Mississippi
01.2022 - 05.2023
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Facilitated community outreach to expand participation and support.
- Approached issues proactively to best meet current and future community needs.
- Managed room assignments while ensuring smooth check-in/check-out processes during community transitions.
Education
No Degree - Accounting
University of Mississippi
Oxford, MS05.2025
Bachelor of Science - Accounting
Southern New Hampshire University
Manchester, NH05.2025
Skills
- Office Organization
- Data Confidentiality
- Dining and Amenity Recommendations
- Customer Service
- Problem-solving skills
- Guest accommodations
- Payment Processing
- Data Gathering
- Microsoft Office
- Inventory Oversight
- Computer Skills
- Clerical duties
Timeline
Front Desk Agent
Margaritaville Beach Cottage Resort
06.2023 - Current
Community Assistant
University Of Mississippi
01.2022 - 05.2023
Intern
Navy Experimental Diving Unit
06.2021 - 07.2022
No Degree - Accounting
University of Mississippi
Bachelor of Science - Accounting
Southern New Hampshire University
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