Derek Foster
Baltimore,MD
Summary
Smoothly direct employees carrying out daily workload operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Section Manager
Social Security Administration
Baltimore, MD
10.2015 - 02.2023
- Trained in and implemented emergency response procedures to protect team members and property.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Scrutinized production output and identified areas for improvement.
- Plan, organize, direct and control operating activities within Baltimore Teleservice Center (BATSC). I determine overall work assignments and establish TSC work plans, priorities and schedules to meet goals and objectives.
- Assign work to subordinate supervisors based on work priorities; I am responsible for directing and administering comprehensive information and referral programs and other State/Federal agency benefits.
- Direct staff of 160 technical employees including GS-962-8 Contact Representatives, GS-962-9 Lead Customer Service Representatives and GS-962-12 Unit Managers.
- Hear and resolve group grievances or serious employee complaints. Review and approve serious disciplinary actions, suspensions, involving non-supervisory employees.
- Participate in labor-management negotiations; carry out continuing affirmative action program to ensure equal employment, development, achievement and treatment of employees under direct and indirect supervision.
Deputy Module Manager
Social Security Administration
Woodlawn, MD
12.2010 - 10.2015
- Managed daily operations of 40 Disability Examiners who are responsible for investigating earnings and doing medical review of Americans with disabilities.
- Communicated product quality and market comparisons by creating training presentations for better accurate and efficient case processing.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned agency goals with customer outcomes and increased satisfaction by automating contact management systems.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Legal Administrative Specialist (Technical Expert)
Social Security Administration
Woodlawn, MD
09.2005 - 11.2010
- Developed reviews, adjudicates and authorizes highly difficult claims for benefits made by100 plus claimants under appropriate titles of Social Security Act.
- Prepared and approve determinations of award, including computation of benefit amount, to which claimants are entitled and authorizes payments to claimants.
- Receive and reply to critical, congressional and other high priority correspondence and status request in post-entitlement, claims authorization and general program areas.
- Developed and maintained positive relationships with clients and colleagues.
- Generated documents and presentations using large repertoire of software programs.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Education
Bachelor of Arts - Allied Health/Business Management
Clark Atlanta University
Atlanta, GA05.2001
Skills
- Lean Manufacturing
- Accounting Techniques
- Employee Performance Reviews
- Organizational Development
- Corrective Actions
- Staff Planning
- Conflict Resolution Tactics
- Staff Leadership
- Workforce Management
Accomplishments
Exemplary Contribution Service Award (Social Security Administration 09/2009)
Exemplary Contribution Service Award (Social Security Administration 04/2010)
Recognition of Contribution Award ( Social Security Administration 07/2012 - 07/2021)
Timeline
Section Manager
Social Security Administration
10.2015 - 02.2023
Deputy Module Manager
Social Security Administration
12.2010 - 10.2015
Legal Administrative Specialist (Technical Expert)
Social Security Administration
09.2005 - 11.2010
Bachelor of Arts - Allied Health/Business Management
Clark Atlanta University