Derek Franco
Orlando,US
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Strong mathematical aptitude and a flexible schedule Ready to contribute knowledge and skills gained over [Number]+ years in the [Industry] to a dynamic [Company] management position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
08.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cultivated professional working relationships with peers and supervisors.
Floor Supervisor
McDonald's
12.2019 - 04.2022
- Increased profits by setting ambitious sales goals, motivating salespeople, directing improvements in customer service, and [Action]
- Had a meeting with management to go over work plans and make improvements
- Reduced employee turnover with hands-on leadership and coaching
- Coached a [Number]-person sales team on how to use effective sales techniques and provide excellent customer service
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Slide Attendant
Universal Studios Florida
04.2022 - 10.2022
- Trained Directed drivers to parking lots and controlled incoming and outgoing traffic during special events
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Trained new ride operators on safety procedures and ride operations.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Cart Attendant
Target
10.2022 - 08.2023
- Offered carts to patrons.
- Removed broken and unserviceable carts from inventory for repair.
- Collected carts left in parking areas and returned to retail stores.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Education
High School -
Eastland Christian School
Orlando, FL01.2020
Skills
- Credit card transactions
- Outstanding interpersonal skills
- Active listening skills
- Accurate money handling
- Motivated team player
- Customer service-oriented
- Safety Compliance
- Team Development
- Punctual and Reliable
- Flexible Schedule
- Cash Handling
- Payment Processing
Timeline
Shift Manager
McDonald's
08.2023 - Current
Cart Attendant
Target
10.2022 - 08.2023
Slide Attendant
Universal Studios Florida
04.2022 - 10.2022
Floor Supervisor
McDonald's
12.2019 - 04.2022
High School -
Eastland Christian School