Derek Franco
Orlando,US
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Strong mathematical aptitude and a flexible schedule Ready to contribute knowledge and skills gained over [Number]+ years in the [Industry] to a dynamic [Company] management position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
08.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cultivated professional working relationships with peers and supervisors.
Cart Attendant
Target
10.2022 - 08.2023
- Offered carts to patrons.
- Removed broken and unserviceable carts from inventory for repair.
- Collected carts left in parking areas and returned to retail stores.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
Slide Attendant
Universal Studios Florida
04.2022 - 10.2022
- Directed drivers to parking lots and controlled incoming and outgoing traffic during special events
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Trained new ride operators on safety procedures and ride operations.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Floor Supervisor
McDonald's
12.2019 - 04.2022
- Increased profits by setting ambitious sales goals, motivating salespeople, directing improvements in customer service, and [Action]
- Had a meeting with management to go over work plans and make improvements
- Reduced employee turnover with hands-on leadership and coaching
- Coached a [Number]-person sales team on how to use effective sales techniques and provide excellent customer service
- Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School -
Eastland Christian School
Orlando, FL01.2020
Skills
- Credit card transactions
- Outstanding interpersonal skills
- Active listening skills
- Accurate money handling
- Motivated team player
- Customer service-oriented
- Safety Compliance
- Team Development
- Punctual and Reliable
- Flexible Schedule
- Cash Handling
- Payment Processing
Certification
- SerfSafe Certfication
References
References available upon request.
Timeline
Shift Manager
McDonald's
08.2023 - Current
Cart Attendant
Target
10.2022 - 08.2023
Slide Attendant
Universal Studios Florida
04.2022 - 10.2022
Floor Supervisor
McDonald's
12.2019 - 04.2022
High School -
Eastland Christian School
- SerfSafe Certfication