Derek Freeman
Woodstock,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Team player above all.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Fraud Analyst
Home State Bank & Trust
Crystal Lake, IL
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
Bartender/Lead Barback
DC Cobbs
McHenry, IL
09.2022 - 06.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
General Laborer
Family friend's construction business
Northern IL, IL
02.2022 - 09.2022
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Operated hand tools and power tools to complete construction projects.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Performed general maintenance duties such as painting walls or installing insulation.
- Removed debris from construction sites and disposed of it properly.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Performed demanding physical work over extended periods and modeled positive attitude.
Machine Operator
Leica Biosystems
Richmond, IL
08.2021 - 01.2022
- Set up and operate machine tools to produce precision parts and instruments.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Inspect finished workpieces to ensure conformance with specifications.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Load raw materials into machines according to specified measurements.
- Record production information such as quantities produced and materials used on daily logs.
- Comply with company policies regarding quality control procedures.
Cashier Team Lead
Walmart
Woodstock, IL
04.2017 - 07.2019
- Assisted with resolution of customer complaints and inquiries for cashiers
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Ensured compliance with all safety regulations while performing tasks.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Education
High School Diploma -
Woodstock North High School
Woodstock, IL05-2019
Some College (No Degree) - Business Administration And Management
Roosevelt University
Chicago, ILSkills
- Product Knowledge
- Account updating
- Data Collection
- Customer consulting
- Adaptive team player
- Active Listening
- Building rapport
- Conflict Mediation
- Problem-Solving
- First Aid/CPR
- Leadership
- Positive and professional
Affiliations
- Very active in church community
- Side hustle as personal trainer
Certification
- CPR Certified
References
References available upon request.
Timeline
Customer Service Representative/Fraud Analyst
Home State Bank & Trust
08.2023 - Current
Bartender/Lead Barback
DC Cobbs
09.2022 - 06.2023
General Laborer
Family friend's construction business
02.2022 - 09.2022
Machine Operator
Leica Biosystems
08.2021 - 01.2022
Cashier Team Lead
Walmart
04.2017 - 07.2019
High School Diploma -
Woodstock North High School
Some College (No Degree) - Business Administration And Management
Roosevelt University
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