Derek Gassaway
Portland,OR
Summary
Dynamic regional sales professional with a proven track record in sales strategy, territory management, and revenue generation. Skilled in team collaboration, adaptable to changing needs, and focused on achieving results. Strong leadership, communication, and negotiation abilities are essential for this role. A skilled account management professional known for fostering client relationships, driving revenue growth, and managing complex accounts. Recognized for a strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
8
8
years of professional experience
Work History
Regional Sales Manager
TEZ Technology
02.2024 - 05.2025
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Finalized sales contracts with high-value customers.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
Area Manager
Towne Park
06.2023 - 02.2024
- Supervise and manage portfolio of 10 hotels and 4 hospitals in Portland, OR market.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Account Manager
Towne Park
02.2022 - 06.2023
- Headed valet operations for four Providence hospital/clinic locations, confirming smooth services for patients and visitors.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Valet Supervisor
Towne Park
10.2020 - 01.2022
- Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
- Assisted in the recruitment process for new hires, conducting interviews alongside management as needed to build a strong team of skilled professionals.
- Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
- Established employee recognition programs, promoting teamwork and celebrating individual achievements within the department.
Valet Supervisor
Towne Park
09.2017 - 05.2018
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
Valet Attendant
Towne Park
05.2017 - 09.2017
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
Education
Bachelor of Science - Finance
Portland State University
Portland, OR01.2023
Associate of Science - Business Administration
Portland Community College
Portland, OR01.2021
Technician - Wind Turbine Technician Program
Northwest Renewable Energy Institute
01.2009
Skills
- Sales leadership
- Operations
- Customer service
- Strategic planning
- Business development and planning
- Deal closing
- Account management
- Lead generation
- Contract negotiations
- Competitive analysis
- CRM software
- Financial administration
Accomplishments
- Recognized as 2022 Winner’s Circle winner at Towne Park and ranked in top 1% of management professionals.
- Optimized valet operations at four Providence Hospital locations, enhancing valet service quality for patients and visitors.
- Launched five new Chipotle restaurants in competitive Portland, OR market, expanding brand and customer outreach initiatives.
- Arranged job fairs at prestigious local institutions, including Portland Community College, Portland State University, and University of Portland for Towne Park.
Areas of Expertise
- Financial Management
- Strategic Planning & Execution
- Relationships Development
- Portfolio Management
- Operational Excellence
- Revenue Maximization
- Budget Management
- Cross-functional Collaboration
- Team Leadership
- Project Management
- Data Analysis
- Client Relations
Languages
English
Native or Bilingual
Timeline
Regional Sales Manager
TEZ Technology
02.2024 - 05.2025
Area Manager
Towne Park
06.2023 - 02.2024
Account Manager
Towne Park
02.2022 - 06.2023
Valet Supervisor
Towne Park
10.2020 - 01.2022
Valet Supervisor
Towne Park
09.2017 - 05.2018
Valet Attendant
Towne Park
05.2017 - 09.2017
Technician - Wind Turbine Technician Program
Northwest Renewable Energy Institute
Bachelor of Science - Finance
Portland State University
Associate of Science - Business Administration
Portland Community College
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