Summary
Overview
Work History
Skills
Timeline
Generic

Derek Ghaffari

Las Vegas,NV

Summary

Proven Operations Supervisor at Staples, adept in computer troubleshooting and customer service, enhanced revenue through strategic service plans. Excelled in technical support and team leadership, demonstrating attention to detail and a knack for exceeding employer expectations. Promoted twice within a year, showcasing a commitment to excellence and a flexible skill set.

Overview

11
11
years of professional experience

Work History

Computer Technician/Operations Supervisor

Staples
06.2021 - Current
  • I managed and supervised all the sales associates on tasks that need to be done in a quick, efficient, and immaculate manner. As well as opening and closing the store, counting the registers; and open and closing them out to make sure they were spot on. I would also supervise our Easy Tech department and the Print and Marketing department simultaneously.
  • I also did all the tasks in store including but are not limited to; down stocking and up stocking inventory, sales, assisting customers, helping customers in the tech department with their tech needs
  • I am the only certified on-site computer technician for our staples
  • I also can do computer diagnostic and repair, hard drive swaps, data transfers, virus removal, and data recovery if possible, and more
  • I can also set up routers, modems, printers, and any other peripheral devices
  • I was promoted to the Operations Supervisor within a year of working at Staples
  • I have made both Staples and Asurion a lot of revenue through extended service plans on furniture, connected products, PCs, Tablets, and general merchandise
  • I am very tech savvy and I love solving computer problems that are challenging
  • I received my first promotion to tech associate within my first two months working at staples and within the first year I was promoted again to the Operations Supervisor.

Remodeling and construction assistant

Coleys construction and remodeling
06.2017 - 04.2021
  • Listened to directions and executed tasks accurately to prepare materials, perform work and clean up sites at the conclusion of jobs
  • Moved supplies and tools to site areas to keep work moving smoothly
  • Operated equipment and tools safely to carry out efficient project work
  • Organized and maintained tools and equipment to enhance work efficiency
  • Measured, cut and laid out materials based on individual job requirements
  • Followed plans, orders and technical specifications to complete accurate work that met project specifications, codes, and quality standards
  • Read written instructions carefully and communicated with team members clearly to promote workplace safety
  • Kept machinery clean, lubricated and well-maintained for optimum use.

Barista

Starbucks
11.2013 - 05.2016
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
  • Provide customers with product details, such as coffee blend or preparation descriptions
  • Receive and process customer payments
  • Clean or sanitize work areas, utensils, or equipment
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
  • Prepare or serve menu items, such as sandwiches or salads
  • Clean service or seating areas
  • Set up or restock product displays
  • Take customer orders and convey them to other employees for preparation
  • Demonstrate the use of retail equipment, such as espresso machines
  • Describe menu items to customers or suggest products that might appeal to them
  • Order, receive, or stock supplies or retail products
  • Serve prepared foods, such as muffins, biscotti, or bagels
  • Stock customer service stations with paper products or beverage preparation items
  • Weigh, grind, or pack coffee beans for customers
  • Counting and managing employee tips

Skills

  • Computer Assembly
  • Desktop and laptop installations
  • Computer Troubleshooting
  • Installation and Repair
  • Attention to Detail
  • Software Installation
  • Hardware Installation
  • Software Applications
  • Hardware and software installation
  • Customer Service
  • Software Updates
  • Hardware troubleshooting
  • Printers and Peripherals Installation
  • Technical Support
  • Printer setup
  • System diagnostics
  • Email account set up
  • Virus Removal
  • Wireless Networking
  • Network Security
  • Peripheral Repair
  • Apple iOS
  • Valid Driver's License
  • Data Recovery
  • Microsoft Office
  • Parts Replacement
  • Flexible Schedule
  • Memory Installation

Timeline

Computer Technician/Operations Supervisor

Staples
06.2021 - Current

Remodeling and construction assistant

Coleys construction and remodeling
06.2017 - 04.2021

Barista

Starbucks
11.2013 - 05.2016

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Derek Ghaffari