Proficient in word, excel and powerpoint
Derek Gibson
General Manager
College Station,TX
Summary
Effectively manage personnel and business operations to handle demanding and growing needs of the business while maximizing customer service standards. Trained in preparing and handling food, organizing inventory, placing product orders, developing relationships with vendors and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Exceptional in high stress areas, meeting deadlines, and most importantly; providing a fun and engaging environment for employees and guests.
Overview
8
8
years of professional experience
Work History
General Manager
CJR Lucky
College Station, Texas
09.2020 - Current
- Developed and maintained relationships with All customers, staff and suppliers through continual communication to develop long-lasting relationships .
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Tracked and analyzed profitability and key metrics of food and labor costs to improve overall profitability.
- Assessed financial statements and cost of operation reports to evaluate the financial performance, develop targeted improvements and implement changes resulting in a more profitable bottom line.
- Received superior customer service satisfaction scores for every month using secret shops
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Managed budget implementations, employee reviews, training, and schedules.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement and establish weekly goals.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Enhanced operational efficiency and productivity by managing product waste and excessive labor use.
- Trained, coached and mentored staff to support smooth adoption of new policies, procedures and secret shop programs.
- Oversaw inventory by ordering precise quantities of product and executing corrective actions to drive profitability and reduce waste.
Paralegal
Daniel Stark, P.C.
Bryan, Texas
11.2016 - 09.2020
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Investigated causes and resolutions to Civil cases, reviewing damages, losses and settlement formalities.
- Supervised appointment scheduling for two attorneys and made adjustments and changes through Needles and Litify applications.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Developed and coordinated training to maintain access to high-quality training materials.
- Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.
- Mitigated legal team's workload by reviewing and evaluating legal documents, including discovery materials and contracts.
- Established knowledge-sharing culture through focused communications to publicize benefits.
- Prepared legal briefs, motions and pleadings.
- Investigated facts and laws to determine causes of action and to prepare cases.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Trained 30 employees in best practices and protocols to realize maximum productivity.
- Communicated pertinent information to clients via phone, email and mail.
- Drafted, signed and certified key legal documents for judicial review.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Managed day-to-day legal activities such as subpoena services for Civil cases office with two attorneys.
- Wrote and filed pleadings with district courts on schedule to maximize case success.
- Analyzed elements of civil litigation, including evidence gathering and presentation and client counseling, in addition to evaluating jury selection methods processes.
- Assisted with client interviews using video calls, telephone calls or in-person meetings and took meticulous notes for inclusion in reports.
- Reduced project lags by coaching staff on best practices and company processes.
- Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
- Created and implemented all policies, work flow processes and work assignments.
- Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.
- Aided multiple legal crews by researching records and documents for case details.
- Accurately handled data entry for 50 to 60 clients into company-based software.
- Researched state statutes, decisions, legal articles, codes and documents.
- Developed online, client-facing and internal resources and collated resource content.
- Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Authored numerous affidavits for use in Civil Law cases.
- Developed project management processes to improve cost-effective service to clients.
- Answered numerous client calls per day to respond to inquiries, using open-ended questioning skills to attain applicable information.
- Contacted key witnesses to testify at court hearings.
- Researched different laws and regulations and delivered analysis and assessments to the attorneys depending on case needs.
- Developed and managed up to sixty (60) Civil cases over per year, with a new one added for each resolved case.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Drafted correspondence and all documentation and disseminated materials to appropriate parties.
General Manager
CJR Lucky
College Station , Texas
01.2013 - 10.2016
- Set schedules for forty staff members by planning and designating shifts and hours.
- Limited portion sizes and used garnishes to control food costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each twice a day.
- Orchestrated positive customer experiences at all stages by overseeing every area of All operations.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Verified accurate records and sufficient supplies by conducting daily inventories of food, beverages, glassware and other materials.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Achieved highest employee retention rate in region.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Determined operational weak points and implemented corrective actions to resolve any and all food and staffing concerns or issues.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Led and directed team members on effective methods, operations and procedures.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Correctly calculated inventory and ordered appropriate supplies.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Education
High School Diploma -
Mineral Wells High School
Mineral Wells, TX 05.2001 - 05.2001
Skills
Performance improvement
Recipes and menu planning
Food plating and presentation
Marketing and advertising
Food preparation and safety
Budgeting
Staff Scheduling
Inventory management
Point of Sale (POS) system operation
Staff Management
Recruitment
Passion for customer satisfaction
Trained in performance and wage reviews
Order delivery practices
Kitchen equipment operation and maintenance
Inventory control and record keeping
Operations management
Conflict resolution techniques
Cost-controls
Natural leader
Effective leader
Deadline-oriented
Exceptional interpersonal communication
Verbal and written communication
Coaching and mentoring
Efficient multi-tasker
Software
Timeline
General Manager
CJR Lucky
09.2020 - Current
Paralegal
Daniel Stark, P.C.
11.2016 - 09.2020
General Manager
CJR Lucky
01.2013 - 10.2016
High School Diploma -
Mineral Wells High School
05.2001 - 05.2001