Derek Goodson
Amarillo,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Coordinator
Physician Surgical Hospital
02.2024 - 07.2024
- Brought on board to start building a human resources department within the facility to create and intermediary between the employees and staff at Physician Surgical Hospital
- Assisted with interviews and onboarding employees
- Aided employees and managers in tracking Family Medical Leave (FMLA) and aiding with employee self-service systems
- Created plans for communication between the manager and talent acquisition on the status of post offer requirements
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Developed strong communication between department managers of the hiring and on boarding processes
- Assisted employees and managers of the self-service system in educating where to find certain items
- For example, updating tax information, paycheck information, and other needs to update employee information to the human resources department
HR Director
Palo Duro Nursing Home
02.2022 - 02.2024
- Hired to assist with the functions of the business office and assume the role in Human Resources of the Palo Duro Nursing Home
- The job function included running payroll-based journals, providing up-keep of the personnel records, department competencies, and employee professional licenses
- Reviewed hourly times and processed payroll so that pay dates were met
- Responsible for delivering best in class human resources to Palo Duro Nursing Home, further positioning the facility for continued growth and profitability by identifying, cultivating, attracting and retaining the absolute best talent in every market served
- The role forecasts, assesses, and anticipates HR-related needs within the HR department
- Developed strong relationships with the nursing home leadership teams for effective communication and training functions
- Collaborates with other Directors to develop and maintain core human resource programs, such as handbooks, job descriptions, performance appraisal systems, compensation evaluations, and best management practices
- Pro-actively identifies areas of legal exposure, and provide assistance and guidance.
- FLSA, Title VII, FMLA, and other compliance measures related to the long-term care
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
- Devised hiring and recruitment policies for 45-55employees.
Legal Case Review
American Insurance Group (AIG)
09.2019 - 02.2022
- Hired to provide in-depth review legal case review of Power of Attorneys, Guardianships, and Conservatorships for life and retirement plans
- The reviews spanned many different insurance companies within the group
- Provided expertise customer service relationship with internal departments and external service providers
- Worked with in-depth analytical methods to ensure that the Power of Attorneys were in compliance and in good order with the company’s standards and procedures
- Applied problem solving and communication skills to relay any found problems with the Power of Attorneys to the internal departments and the policy owners
- Provided knowledgeable application to provide corrected material and responsible differences for the Power of Attorney and their named Attorneys-in-Fact
- Supported the firm''s growth by participating in business development initiatives, such as drafting proposals for prospective clients or attending industry networking events.
- Contributed to a positive work environment by fostering collaborative relationships among colleagues from various practice areas.
Customer Relations Representative
Broad Path Healthcare
11.2018 - 08.2019
- Hired due to expertise and first-class customer relations skills to communicate with member representatives including physician groups, ambulatory surgery centers, skilled nursing facilities, and hospitals and convey important information for a leading healthcare business consulting and managed services company
- Use a positive, caring approach in tandem with active listening skills daily to astutely administer a large volume of incoming calls from client members within numerous states and ascertain their needs
- Utilize applied methodology and compliance aspects to deliver accurate and complete information to members regarding policy changes, benefits, and status
- Knowledgeably clarify member and insurance responsibility differences for future exams and health screenings
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Learned and adapted quickly to new technology and software applications.
Communicable Disease Contact Investigator
Texas Department of State Health Services
06.2014 - 07.2018
- Brought on board to positively establish patient contact and information and set up testing appointments for screenings and evaluations and work with community outreach leaders and correctional facilities to develop investigation plans
- Enhanced investigation processes and contributed innovative ideas and protocols to assist with creating a new tuberculosis investigator position
- Enthusiastically liaised with team, staff, and community members to develop a more efficient communication flow for patients, providers, and public health entities
- Proficiently used information management tools that created results-driven patient outcomes within the Tuberculosis Elimination Program
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Clinic Operations Specialist
FMC Management
06.2006 - 12.2017
- Accurately and professionally guided, improved, and handled clinic operations including, but not limited to, all phases of the patient registration, scheduling, and payment collection processes
- Delivered training to interns, new employees, and other staff on the front office functions, job responsibilities, and different facets of the operation of the clinic
- Provided maximum efficiency throughout the clinic by reducing patient wait times, paperwork flow, ensuring the accuracy of the information flow, and providing information regarding financial responsibilities
- Applied knowledge of HIPAA regulations to ensure that patient information was guarded and respected
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Education
Master of Legal Studies - Healthcare Law
University of Oklahoma College of Law
Norman, OK05.2019
Master of Business Administration -
Colorado Tech University
Colorado Springs, CO09.2017
Bachelor of Science - Business Administration
Colorado Tech University
Colorado Springs, CO03.2015
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Administrative support
- Scheduling
- Staff management
- Technical support
- Strategic planning
Certification
- Professional in Human Resources (PHR) - HR Certification Institute.
Timeline
Office Coordinator
Physician Surgical Hospital
02.2024 - 07.2024
HR Director
Palo Duro Nursing Home
02.2022 - 02.2024
Legal Case Review
American Insurance Group (AIG)
09.2019 - 02.2022
Customer Relations Representative
Broad Path Healthcare
11.2018 - 08.2019
Communicable Disease Contact Investigator
Texas Department of State Health Services
06.2014 - 07.2018
Clinic Operations Specialist
FMC Management
06.2006 - 12.2017
Master of Business Administration -
Colorado Tech University
- Professional in Human Resources (PHR) - HR Certification Institute.
Master of Legal Studies - Healthcare Law
University of Oklahoma College of Law
Bachelor of Science - Business Administration
Colorado Tech University
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