Derek Gwin
Back End Software Engineer
San Antonio,United States
Summary
Back end software engineer, experienced product owner, and military veteran with a graduate software engineering education and more than six years of experience contributing directly to enterprise software development projects.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Back End Software Engineer
United Services Automobile Association, USAA
05.2022 - Current
- Designed, implemented, tested, and deployed REST API endpoints to integrate with a vendor cloud platform and enable credit and debit card payments for more than a million customers
- Wrote, verified, and deployed a Spring Batch project to ensure timely and accurate funds transfers between a vendor and the organization
Digital Product Owner
United Services Automobile Association, USAA
07.2020 - 04.2022
- Collaborated with IT, business, and operations to successfully deliver a major upgrade of the equipment and software used to process more than $1 billion in payments by check annually
- Managed roadmaps for credit card payment processing, check payment processing, and data migration teams and partnered closely with IT to decompose epics in Jira
- A wiki expert, wrote a Confluence script to read tables and display easy-to-read progress bars for leadership
Digital Product Owner
Whataburger
10.2018 - 07.2020
- Gained CEO approval to deliver a loyalty account feature using customer receipt data and a vendor REST API to assign credit for restaurant visits, addressing the number one source of customer complaints across more than 800 restaurant locations
- Independently wrote and executed automated tests of card-not-present fraud monitoring and customer service APIs with Postman, JavaScript, Python, and SQL to ensure software reliability
- Authored SQL for database requests for change (RFCs) and partnered with IT to streamline RFC approvals
Digital Product Analyst
Whataburger
08.2017 - 09.2018
- Effectively managed changes in a content management system for online ordering menu details, images, and operating hours for more than 800 restaurant locations
- Collaborated with call center leaders to transition responsibility for real-time management of restaurant operating hours and online ordering availability to a 24/7 support team via development of a content management system and training materials
Active Duty Military Service - Paralegal
United States Air Force
12.2010 - 01.2017
- Partnered with Air Force and Army leaders to deliver a multi-service training course for paralegals supporting the Department of Defense Special Victims' Counsel initiative providing legal representation to victims of sexual assault
- Taught client interview and intake techniques on behalf of the Air Force Special Victims' Counsel Program at the Air Force and Army Judge Advocate Generals' Schools
- Named 2015 Air Force Legal Operations Agency Junior Enlisted Member of the Year
Education
Master of Science - Software Engineering
St. Mary's University
San Antonio, TX 01.2020 - 12.2022
Bachelor of Science - Management Information Systems
Colorado State University
Englewood, CO 09.2013 - 08.2019
Skills
REST APIs
Timeline
Back End Software Engineer
United Services Automobile Association, USAA
05.2022 - Current
Digital Product Owner
United Services Automobile Association, USAA
07.2020 - 04.2022
Master of Science - Software Engineering
St. Mary's University
01.2020 - 12.2022
Digital Product Owner
Whataburger
10.2018 - 07.2020
Digital Product Analyst
Whataburger
08.2017 - 09.2018
Bachelor of Science - Management Information Systems
Colorado State University
09.2013 - 08.2019
Active Duty Military Service - Paralegal
United States Air Force
12.2010 - 01.2017
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