Derek Harilall
Queens
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Project ReDirect
07.2023 - 06.2024
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Trained new employees and delegated daily tasks and responsibilities.
Owner
Eagle Technical Solutions
01.2022 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and developed team members to build human capital.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Trained new employees on proper protocols and customer service standards.
Security Supervisor
FJC Securities Services
03.2018 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Telecommunications Technician
LKR Technical Solutions
01.2020 - 03.2022
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Responded to service requests during and after business hours.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
Assistant Manager
Mavis Discount Tire
10.2018 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Store Manager
Advanced Auto Parts
01.2015 - 02.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
No Degree - Automotive Mechanics
New York Automotive And Diesel Institute
Jamaica, NY03.2018
High School Diploma -
Stanley High School
Online09.2015
Skills
- Labor Relations
- KPI Management
- Business Management
- Regulatory Compliance
- Administrative Oversight
- Budget Administration
- Staff Management
- Client Service
- Employee Development
- Team Oversight
Timeline
Shift Supervisor
Project ReDirect
07.2023 - 06.2024
Owner
Eagle Technical Solutions
01.2022 - Current
Telecommunications Technician
LKR Technical Solutions
01.2020 - 03.2022
Assistant Manager
Mavis Discount Tire
10.2018 - 03.2020
Security Supervisor
FJC Securities Services
03.2018 - Current
Assistant Store Manager
Advanced Auto Parts
01.2015 - 02.2017
No Degree - Automotive Mechanics
New York Automotive And Diesel Institute
High School Diploma -
Stanley High School