Derek Harrison
Portsmouth,VA
Summary
Adept at optimizing operational workflows and enhancing team efficiency, my tenure at Amazon showcased my ability to spearhead process improvements, achieving a notable increase in productivity. Leveraging strong organizational skills and a keen attention to detail, I excel in environments requiring precision and collaborative problem-solving.
Overview
18
18
years of professional experience
Work History
Process Assistant
Amazon
05.2023 - Current
- Support process optimization initiatives by assisting in the development, implementation, and monitoring of operational workflows.
- Analyze and track key performance indicators (KPIs) to identify bottlenecks and opportunities for process improvement.
- Assist in gathering and documenting process data, including standard operating procedures (SOPs) and work instructions.
- Provide training and support to team members on process-related tasks and best practices.
- Liaise between cross-functional teams to ensure smooth execution of processes and projects.
- Assist with the preparation of reports, presentations, and documentation for management reviews.
- Ensure compliance with company policies and regulatory standards in all process-related activities.
- Maintain accurate records and databases to track process changes, project timelines, and resource allocation.
Amazon Associate
Amazon
02.2022 - 05.2023
- Receiving and Inspecting Shipments:Unload incoming shipments and inspect goods for damage, discrepancies, or defects.
Verify that all items match purchase orders or shipping documentation.
Sort and organize products based on category, size, or other criteria.
- Decanting and Sorting:Transfer bulk items from large containers to smaller, more manageable packages or locations within the warehouse.
Label items and bins appropriately, ensuring clear identification and accurate storage.
Repackage goods when necessary to meet customer or internal requirements.
- Inventory Management:Track stock levels during the decanting process and assist in maintaining accurate inventory records.
Assist in cycle counts and inventory reconciliation to ensure accuracy.
Update inventory management systems with new stock quantities and locations.
- Organization and Storage:Ensure products are stored in the appropriate locations within the warehouse for easy access and retrieval.
Maintain a clean, organized, and safe work environment, ensuring efficient workflow and reducing the risk of product damage.
Use warehouse management systems (WMS) to track and manage product storage locations.
- Quality Control:Ensure that all products are correctly decanted and that packaging, labeling, and other standards are met.
Report any damaged or expired products and assist in resolving issues with suppliers or management.
- Team Collaboration:Work closely with other warehouse and logistics team members to ensure smooth operations.
Assist in other warehouse tasks as needed, such as picking, packing, and shipping.
- Safety Compliance:Follow safety protocols while handling heavy materials and operating equipment.
Ensure that proper handling techniques are used to avoid product damage or personal injury.
Adhere to all OSHA and company-specific safety guidelines.
- Documentation and Reporting: Maintain accurate records of the decanting process, including the number of units processed, locations, and any issues encountered.
Assist in preparing reports on inventory status and other relevant data for management.
- Equipment Operation: Operate warehouse equipment, such as pallet jacks, forklifts, or barcode scanners, to efficiently move and decant items.
Perform routine maintenance checks on equipment and report any malfunctions.
Senior Teller
Pulaki Bank
07.2018 - 01.2022
Customer Service and Transactions
Supervisory Responsibilities
Compliance and Security
Reporting and Administrative Tasks
Accounts Representative / Senior Teller / Valut
Virginia Beach Public Schools Federal Credit Union
02.2008 - 03.2014
Account Opening and Maintenance
Customer Service and Support
Compliance and Regulatory Responsibilities
Administrative and Operational Support
- Process new account applications, deposits, withdrawals, and transfers.
- Issue new debit cards, checkbooks, and other financial tools to new account holders.
- Ensure proper documentation of member signatures and required agreements.
- Actively promote other credit union products to new members, such as loans, credit cards, or insurance services, in alignment with members’ needs.
- Encourage members to use additional features such as e-statements, automatic savings programs, and financial planning tools.
- Recommend personalized solutions for members based on their financial needs and goals.
- Assist members with applying for loans or credit products, when appropriate, by explaining application processes and eligibility requirements.
42 Alpha Human Resource Spc
United States Army
01.2007 - 08.2012
Administrative Functions
Soldier Support Services
Operational Support
Education
Bachelor of Science - Criminal Justice, Law Enforcement Training
Colorado Technical University
Colorado Springs, CO05-2022
GED -
BAYSIDE HIGH SCHOOL
Virginia Beach, VA06-2004
Skills
- Attention to Detail: Ability to accurately inspect, sort, and decant goods with precision
- Organizational Skills: Proficiency in maintaining a structured and efficient workflow
- Physical Stamina: Ability to lift and carry heavy items, as well as stand or walk for extended periods
- Basic Computer Skills: Familiarity with warehouse management software and data entry
- Teamwork: Ability to work well with others in a collaborative warehouse environment
- Problem-Solving: Ability to identify and resolve issues related to inventory discrepancies or product quality
- Safety Awareness: Knowledge of safety practices and procedures to prevent accidents in the warehouse
- Customer Service: Strong interpersonal skills to interact positively with customers and resolve issues
- Attention to Detail: Accuracy in transaction processing and cash handling
- Leadership: Ability to guide, train, and motivate a team of tellers
- Problem-Solving: Aptitude for addressing and resolving discrepancies or operational challenges
- Technical Proficiency: Familiarity with banking software and tools for transaction processing and reporting
- Knowledge of Banking Regulations: Understanding of compliance standards, fraud prevention, and financial laws
- Organizational Skills: Ability to manage and maintain accurate records and documentation
- Attention to Detail: Precision in handling sensitive personnel data and processing administrative tasks
- Communication Skills: Proficiency in written and verbal communication for preparing reports and interacting with soldiers
- Technical Proficiency: Familiarity with Army HR systems, Microsoft Office Suite, and database management
- Problem-Solving: Ability to address and resolve personnel issues efficiently
- Leadership Support: Assist and advise unit leadership on human resource policies and soldier readiness
- Customer Service: Strong interpersonal and communication skills to engage with members effectively and provide excellent service
- Attention to Detail: Precision in completing applications, verifying information, and handling sensitive member data
- Knowledge of Banking Products and Services: Familiarity with credit union offerings such as checking/savings accounts, loans, mortgages, credit cards, and other financial products
- Compliance Knowledge: Understanding of regulatory requirements related to account opening and member verification (eg, KYC, AML, Bank Secrecy Act)
- Problem-Solving Skills: Ability to address and resolve member concerns or account discrepancies in a timely and professional manner
- Sales Skills: Ability to cross-sell products and services based on the member's needs and financial goals
- Technology Proficiency: Familiarity with banking software, online banking platforms, and customer relationship management (CRM) systems
- Attention to Detail: High level of accuracy when handling and counting cash, verifying transactions, and maintaining records
- Trustworthiness: Ability to handle large sums of money and sensitive financial information with integrity and confidentiality
- Security Awareness: Knowledge of vault security procedures and protocols, ensuring the safety of cash and assets
- Organizational Skills: Strong ability to organize cash and maintain accurate records of vault activity
- Problem-Solving: Ability to resolve discrepancies and investigate cash shortages or excesses in a timely manner
- Communication Skills: Clear communication with team members, management, and other bank departments regarding vault activities
- Mathematical Proficiency: Strong ability to calculate and verify large sums of money, as well as handle cash reconciliation
Timeline
Process Assistant
Amazon
05.2023 - Current
Amazon Associate
Amazon
02.2022 - 05.2023
Senior Teller
Pulaki Bank
07.2018 - 01.2022
Accounts Representative / Senior Teller / Valut
Virginia Beach Public Schools Federal Credit Union
02.2008 - 03.2014
42 Alpha Human Resource Spc
United States Army
01.2007 - 08.2012
Bachelor of Science - Criminal Justice, Law Enforcement Training
Colorado Technical University
GED -
BAYSIDE HIGH SCHOOL
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