Derek Haydt
Summary
A highly energetic, highly motivated individual with a long history of service positions and record of excellence. Passionate about staying up to date with the industry's best practices. Known by peers and supervisors to connect with patients and customers to turn those relationships into ongoing repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hair Stylist
Blo Blow Dry Bar
09.2024 - Current
- Enhanced client satisfaction by providing personalized styling services.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
Pharmacy Technician
Publix
06.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
Hair Stylist
Drybar
07.2023 - 08.2024
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Enhanced client satisfaction by providing personalized styling services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Pharmacy Technician
CVS Pharmacy
01.2022 - 06.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
Hairstylist
Pulse Salon And Spa
04.2021 - 03.2023
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Offered professional cuts, and color services to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Sales Professional
CosmoProf Beauty Supply
10.2020 - 04.2021
- Maintained consistent sales by developing and deepening positive customer connections.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Assisted senior leadership with executive decision-making process.
- Assisted professional cosmetologists in finding and learning about new and current products
- Stocked and kept Inventory of products coming in and out of the store
- Opened and closed, as well as kept up with the cleanliness of the store
- Handled all transactions
Assistant Manager
South Beach Tanning Company
01.2019 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Front of House Manager
Outback Steakhouse
06.2017 - 05.2019
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
Server
Outback Steakhouse
08.2012 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash balances.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Cosmetology License - Cosmetology
Erwin Technical College
Tampa, FL10.2020
High School Diploma -
Saint James High School
04.2009
Skills
- Problem-Solving Skills
- Critical Thinking
- Time Management
- Active Listening
- Exceptional Customer Service
- Team Collaboration
- Punctuality
- FDA Drug Safety Guidelines
- Quality Assurance Controls
- Staff Training
- Inventory Management
- Patient Care
- Data Entry
- Microsoft Excel
- Billing Management
- Maintaining Clean Work Area
- Quick learner
Certification
- Registered Pharmacy Technician License - RPT 114113
- Cosmetologist License - CL1287485
Timeline
Hair Stylist
Blo Blow Dry Bar
09.2024 - Current
Hair Stylist
Drybar
07.2023 - 08.2024
Pharmacy Technician
Publix
06.2023 - Current
Pharmacy Technician
CVS Pharmacy
01.2022 - 06.2023
Hairstylist
Pulse Salon And Spa
04.2021 - 03.2023
Sales Professional
CosmoProf Beauty Supply
10.2020 - 04.2021
Assistant Manager
South Beach Tanning Company
01.2019 - 06.2020
Front of House Manager
Outback Steakhouse
06.2017 - 05.2019
Server
Outback Steakhouse
08.2012 - 01.2019
High School Diploma -
Saint James High School
- Registered Pharmacy Technician License - RPT 114113
- Cosmetologist License - CL1287485
Cosmetology License - Cosmetology
Erwin Technical College
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