Derek Heflin

• Oversaw daily service operations, ensuring timely completion of repairs and customer satisfaction.
• Managed service team performance, providing training and mentoring to enhance skills and efficiency.
• Developed and implemented process improvements to streamline workflow and reduce turnaround times.
• Collaborated with parts department to maintain optimal inventory levels for service needs.

• Supervised maintenance teams to ensure efficient operations and adherence to safety protocols.
• Developed and implemented preventive maintenance schedules for equipment reliability.
• Coordinated troubleshooting efforts for mechanical issues, reducing downtime significantly.
• Trained staff on best practices for equipment operation and safety compliance.

• Conducted routine inspections of equipment and machinery to ensure operational efficiency.
• Performed preventative maintenance on production machinery to minimize downtime.
• Assisted in troubleshooting mechanical issues, enhancing response times for repairs.
• Maintained accurate records of maintenance activities and equipment performance metrics.

• Assisted customers with vehicle service inquiries and appointment scheduling.
• Provided detailed explanations of service recommendations and repair options.
• Coordinated communication between service technicians and customers for clarity on repairs.
• Maintained accurate records of customer interactions and service history in dealership software.

• Diagnosed and repaired complex automotive issues using advanced diagnostic tools and software.
• Led a team of technicians to streamline service processes, enhancing workflow efficiency.
• Mentored junior technicians in troubleshooting techniques and best practices for vehicle maintenance.
• Implemented quality control measures to ensure high standards of repair accuracy and customer satisfaction.

• Conducted thorough inspections to identify potential safety hazards and recommended corrective actions.
• Collaborated with parts department to optimize inventory management for repair components.
• Trained staff on new technologies and systems to improve service delivery and operational performance.
• Developed standard operating procedures that improved service turnaround times and reduced errors.

Responsible for shop cleaning and handling all task assigned by the owner of company. Learning all skills required to restore old muscle cars during rebuilds.

Learning basic maintenance, and mechanical systems as well as electrical systems and trouble shooting.

Leaning how to perform body work, sanding and painting skills.