DAVION SAULS
Rancho Cucamonga,CA
Summary
Accomplished Assistant General Manager at Homewood Suites by Hilton, adept in operations management and strategic planning. Proven track record of recovering significant overdue accounts, enhancing financial performance, and leading teams to exceed targets. Skilled in business leadership and customer service, consistently achieving improved satisfaction scores and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Homewood Suites by Hilton Ontario-Rancho Cucamonga
Rancho Cucamonga, CA
12.2023 - Current
- Recovered over $10K in overdue accounts receivable invoices, and more than $18K in past-due house accounts.
- Gained comprehensive AGM skills through targeted training in Tempe.
- Analyzed and provided strategic insights on profit and loss reports to optimize financial performance.
- Submitted payroll and controlled meal penalties.
- Conducted morning meetings with staff to review pertinent information for daily operations.
- Oversaw routine building maintenance and repairs, and maintained necessary building and operating permits.
- Consistently maintained alignment with the labor budget to maximize efficiency and cost control.
- Ensured compliance with company policies, training, procedures, and regulations, resulting in a 100% HR score.
- Analyzed customer feedback to provide strategic direction for improving overall ratings, resulting in recognition from the management company for achieving the most improved GSS scores.
Assistant General Manager
Moxy Hotel By Marriott
Memphis, TN
08.2021 - 12.2023
- Drove business growth by leading day to day operations, strategic vision and long-range planning.
- Managed cash intake with high accuracy and prepared daily bank deposits.
- Motivated and led team members to work together to achieve targets.
- Created and implemented customer service procedures and training plans for Front of House and Back of House staff.
- Performed HR and payroll functions and submitting payroll.
- Recruited, interviewed and hired qualified staff for open positions.
- Oversaw routine building maintenance and repairs, maintain necessary building and operating permits.
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
Interim General Manager
Moxy Hotel By Marriott
Memphis, TN
01.2022 - 07.2022
- Drove business growth by leading day to day operations, strategic vision and long-range planning.
- Created and implemented customer service procedures and training plans for Front of House and Back of House staff.
- Performed HR and payroll functions and submitting payroll.
- Recruited, interviewed and hired qualified staff for open positions.
- Oversaw routine building maintenance and repairs, maintain necessary building and operating permits.
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
- Performed various accounts receivable and accounts payable functions.
Front Office Manager
Moxy Hotel By Marriott
Memphis, TN
09.2020 - 08.2021
- Created and optimized employee schedules for shift coverage.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Resolved customer inquiries and complaints requiring management-level escalation.
Front Desk Agent
La Quinta Inn & Suites
Memphis, TN
05.2019 - 09.2020
- Provided excellent customer service while upholding company policies.
- Maintained cleanliness of lobby area at all times.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Addressed customer needs in a timely manner.
Bar Manager
Mr Bs Rochester
Rochester, MI
09.2015 - 05.2019
- Maintained detailed inventory of bar supplies and stocked work areas.
- Interviewed, hired and trained staff to improve customer retention.
- Created signature beverages to increase revenue and patron loyalty.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
Education
Some College (No Degree) -
Northeastern Junior College
Sterling, COSkills
- Operations Management
- Training and Development
- Revenue Management
- Business Leadership
- Customer Service
- Strategic Planning
Accomplishments
- Promoted from Front Office Manager to AGM, in less than 12-months.
- Ran a 119 room property with no active General Manager 01/2022-07/2022 and 02/2023-08/2023 having to perform duties of both the General Manager and AGM.
- Received recognition for most improved GSS scores in 2024.
- Recovered over $20k in past due invoices for the hotel.
Certification
- RBS (Responsible Beverage Service) Certification
- ServSafe Manager Certification
- AllerTrain Certification
- First Aid / AED Certification
Timeline
Assistant General Manager
Homewood Suites by Hilton Ontario-Rancho Cucamonga
12.2023 - Current
Interim General Manager
Moxy Hotel By Marriott
01.2022 - 07.2022
Assistant General Manager
Moxy Hotel By Marriott
08.2021 - 12.2023
Front Office Manager
Moxy Hotel By Marriott
09.2020 - 08.2021
Front Desk Agent
La Quinta Inn & Suites
05.2019 - 09.2020
Bar Manager
Mr Bs Rochester
09.2015 - 05.2019
Some College (No Degree) -
Northeastern Junior College
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