Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEREK HEISE

San Antonio

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Sales professional prepared for leadership roles, bringing valuable experience in driving sales growth and developing effective sales strategies. Known for fostering team collaboration and consistently delivering results. Skilled in sales management and client relationship building, with reputation for adaptability and reliability.

Overview

9
9
years of professional experience

Work History

Server

Tables & Taps
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Insurance Agent

USAA
10.2023 - 04.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

Owner/Detailer

Detailing D's
11.2018 - 10.2023
  • -Served clients with on-site detailing services at businesses and homes.
  • -Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
  • -Inspected parts, equipment and vehicles for cleanliness, damage and compliance with applicable standards and regulations.
  • -Checked vehicles prior to service and immediately afterward to identify damages.
  • -Cleaned cars both externally and internally by hand or with use of automated equipment.
  • -Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • -Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
  • -Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • -Ordered and restocked supplies to keep workplace operating smoothly.

Food Service Worker

Ryder Cup Bar
05.2017 - 10.2018
  • -Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • -Kept food storages and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • -Updated displays, cases and other customer-facing areas to increase sales of special items.
  • -Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • -Controlled portion sizes and garnishing for optimal cost controls.
  • -Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • -Received food orders from individuals and explained offerings.
  • -Maintained order and cleanliness of work areas to conform with health codes.

Customer Service Representative

QVC Call Center
05.2016 - 04.2017
  • -De-Escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • -Educated customers on special pricing opportunities and company offerings.
  • -Documented conversations with customers to track requests, problems and solutions.
  • -Assisted customers in making payments on accounts and setting up payment plans.
  • -Providing outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • -Reviewed customer account information to determine current issues and potential solutions.
  • -Informed customers about billing procedures, processed payments and providing payment option setup assistance.
  • -Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • -Remained constantly aware of customer activity to ensure safe and secure shopping environment.

Education

High school or equivalent -

Taft Highschool
San Antonio, Texas
06.2014

None - undefined

Northwest Vista College
San Antonio, Texas
06.2015

Skills

  • Computer Skills
  • Friendly, Positive Attitude
  • Maintenance and Repair
  • Reliable and Trustworthy
  • Time Management
  • Cash handling
  • Exceptional customer service
  • Sales techniques
  • Sales expertise

Timeline

Server

Tables & Taps
03.2024 - Current

Insurance Agent

USAA
10.2023 - 04.2024

Owner/Detailer

Detailing D's
11.2018 - 10.2023

Food Service Worker

Ryder Cup Bar
05.2017 - 10.2018

Customer Service Representative

QVC Call Center
05.2016 - 04.2017

None - undefined

Northwest Vista College

High school or equivalent -

Taft Highschool

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DEREK HEISE