Derek Herndon
Bakersfield,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Machine Shop Manager
Surface Pumps Inc.
09.2021 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Machinist IV/Foreman
Weatherford International Ltd
04.2005 - 09.2021
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Oversaw daily operations, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Supervised training of new workers on safety practices and procedures.
- Directed projects according to schedule and quality demands.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Created and implemented plans to maximize efficiency of workers.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Sourced suppliers and purchased necessary materials for work.
- Evaluated and updated safety protocols to reduce risks.
- Administered disciplinary actions to employees violating safety regulations and company policies.
- Provided feedback to workers on job performance and safety procedures.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Assisted in recruiting and hiring new employees.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ07.2024
Skills
- Best Manufacturing Practices
- Product Quality Assurance
- Resource Utilization
- Shop Management
- Continuous Improvement Process
- Team Member Coaching
- Company Quality Standards
- Social Perceptiveness
- Operational Reports
- Inventory Tracking and Management
- Materials Planning and Logistics
- Performance Monitoring and Evaluation
- Interpreting Job Specifications
- Program Optimization
- Oversee Administrative Functions
- Strategize Business Plans
- Complex Problem-Solving
- Budget Management
- Detailed Instruction
- Creative Solutions
Timeline
Machine Shop Manager
Surface Pumps Inc.
09.2021 - Current
Machinist IV/Foreman
Weatherford International Ltd
04.2005 - 09.2021
Bachelor of Science - Business Administration
University of Phoenix