Derek Hill
Kennesaw,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Seasoned Service Manager bringing Number years of Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Highly motivated Job Title with Number years of Industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Manager
Ocharleys
04.2007 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved customer complaints in professional and timely manner.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Hired, trained and supervised team of service staff members to meet business goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Master Of Criminal Justice -
West, Georgia
Carrollton, GA1997
Skills
- Growth Portfolios
- Reliable and Responsible
- Critical Thinking
- Verbal and Written Communication
- Adaptability and Flexibility
- Team Leadership
- Guest Satisfaction
- Staff Management
- Leadership Development
- Coaching and Mentorship
- Forecasting
- Establishing Vision
- Stress Tolerance
- Train Workers
- Staff Motivation
- Upselling
Accomplishments
- Documented and resolved Issue which led to Results.
Certification
I have serve safe certificate
Timeline
Service Manager
Ocharleys
04.2007 - Current
Master Of Criminal Justice -
West, Georgia
Similar Profiles
Laura WhitlowLaura Whitlow
Server at OcharleysServer at Ocharleys
Shania BrownShania Brown
Server/ To-Go Specialist at OcharleysServer/ To-Go Specialist at Ocharleys
Sierra JohnsonSierra Johnson
Waitress at OcharleysWaitress at Ocharleys
Alexis MattocksAlexis Mattocks
Server at OcharleysServer at Ocharleys
Devin LintaultDevin Lintault
Elementary School Teacher/EIP Department Lead at Cobb County School SystemElementary School Teacher/EIP Department Lead at Cobb County School System