Derek Holak
Spring,TX
Summary
As a trusted and loyal employee with responsible experience, I combine excellent organizational skills with hands-on technical knowledge, superior memory for details, with a motivated drive to deliver quality work, and strong support service. I’m known for my attention to detail and documentation and I am a self-starter and maintain professionalism at all times.
Overview
2
2
years of professional experience
Work History
Customer Team Representative - GM Motors
Sedgwick
09.2024 - Current
- Providing callers with excellent service regarding their workman’s compensation, disability claims and FMLA cases
- Acts a primary liaison with caller; follows client specifications in assisting with questions and solving problems related to claims application
- Utilizing ACS to check if paperwork or claim forms have been received
- Utilizing Juris and TAMS applications to locate clients claim(s) and case information
- Providing callers with payment information, certification due dates, required time frames and claim status
- Performing intakes on behalf of callers who are requesting to open a claim or case
- Sending claim forms as requested to either the employee or physician’s office
- Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
Customer Team Representative - KGS
Sedgwick
10.2023 - 09.2024
- Utilizing Gensey’s Phone System to receive incoming calls
- Providing callers with excellent service with inquiries about their FMLA, short term disability and long-term disability claims
- Providing employees with updates regarding their claims, such as approval dates, denial reasons or what paperwork is still needed
- Placing outbound calls to employees to perform initial contacts on behalf of examiners
- Opening new FMLA and disability claims on behalf of the employee
- Directs customer calls to the appropriate person.
Customer Service Representative
Results CX
02.2023 - 10.2023
- · Use Avaya Phone System to take calls with on behalf of The Home Depot.com
- · Use VMWare to log into and utilize Home Depot’s software to search for and locate customers’ online orders
- · Answering customer’s questions about their orders while using proper phone etiquette sympathy attendance in-bound high-speed internet communication customer satisfaction dedicated
- · Assisting customers with new online orders
- · Assisting with canceling customer’s orders
- · Resolving issues that may arise with a particular delivery
- · Assisting customers with tracking where their delivery may be
- · Logging each conversation made with customers into CRM after phone call has ended
- · Utilizing TEAMS to communicate with online floor support and/or management with issues that may arise with a customers order
- Working with multi-tasked systems on one monitor.
Education
High School Diploma -
Sweetwater Christian School
Houston, TX05.1992
No Degree - Medical Coding
Lone Star College
The Woodlands, TX03-2021
Skills
- Customer Service
- Multitasking
- Self Motivation
- Empathy
Timeline
Customer Team Representative - GM Motors
Sedgwick
09.2024 - Current
Customer Team Representative - KGS
Sedgwick
10.2023 - 09.2024
Customer Service Representative
Results CX
02.2023 - 10.2023
High School Diploma -
Sweetwater Christian School
No Degree - Medical Coding
Lone Star College
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