Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Derek Hopson

Technical Analyst
Casa Grande,AZ

Summary

Experienced and highly motivated individual with over 17 years of experience in a Service Desk Analyst role handling incidents, requests, and change task. Eager to secure a challenging position in an organization to expand knowledge, and skills.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work History

Backup and Recovery Analyst

HCL Tech
03.2023 - 05.2024
  • Safeguarded data integrity by implementing robust backup and recovery strategies, minimizing potential risks.
  • Implemented data backup and recovery procedures, safeguarding critical business information against potential loss.
  • Optimized database operational efficiency by implementing automated backup and recovery procedures.

Websphere Administrator

State Farm Insurance
03.2008 - 03.2023
  • Enhanced system availability by conducting regular maintenance, including upgrades, patches, and configuration changes.
  • Ensured compliance with organizational policies through strict adherence to change management procedures.
  • Ensured seamless application functionality with timely troubleshooting and resolution of technical issues.

Linux/Unix Administrator

State Farm Insurance
10.2006 - 3 2008
  • Coordinated with vendors and support teams to troubleshoot hardware and software issues, ensuring timely resolution of problems and minimal disruption to business operations.
  • Standardized configuration management across all Unix servers using automation tools like Puppet or Ansible, significantly reducing manual intervention.
  • Served as an escalation point for complex technical issues related to Unix administration, providing expert guidance to resolve incidents quickly while minimizing impact on end users.

IT Support Technician

Rose Packing Co
09.2003 - 09.2006
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Provided input during technology refresh cycles to ensure alignment between business needs.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.

Education

Bachelor of Science - Computer Science

Northern Illinois University
Dekalb, IL
08.1998 - 01.2003

Skills

Operating System Upgrades

Monitoring tools

Incident Management

Backup and recovery

Linux Operating Systems

Data Backup and Recovery

Software

Microsoft Office

Linux Operating System

Tivoli Storage Management

Service Now

Timeline

Backup and Recovery Analyst

HCL Tech
03.2023 - 05.2024

Websphere Administrator

State Farm Insurance
03.2008 - 03.2023

Linux/Unix Administrator

State Farm Insurance
10.2006 - 3 2008

IT Support Technician

Rose Packing Co
09.2003 - 09.2006

Bachelor of Science - Computer Science

Northern Illinois University
08.1998 - 01.2003
Derek HopsonTechnical Analyst