Derek Hyman
Winston-Salem,NC
Summary
Professional, reliable hard working with a positive attitude and strong work ethic. Hard worker ready to contribute effectively to team success. Skilled in using hand tools, operating machinery, and adhering to safety protocols. Reliable and adaptable, ensuring tasks are completed efficiently and to high standards. Strong focus on collaborative efforts and achieving tangible results. Committed to team success and consistently meeting project goals through effective collaboration and adaptability.
Overview
10
10
years of professional experience
Work History
General Laborer
C2C Solutions, Inc
08.2024 - Current
- Assisted in the construction of buildings, roads, bridges, and other structures
- Loaded and unloaded materials from trucks or other vehicles using appropriate equipment
- Operated machinery such as forklifts or cranes to transport materials or equipment as needed
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Managed safe and efficient use of tools and equipment on construction sites.
Field Service Technician
Karcher North America
04.2023 - 08.2024
- Responded to all customer inquiries accurately and on a timely basis using SAP system and Astea
- Responded quickly to emergency maintenance requests for timely on-call support.
- Managed all on site installation, repair, maintenance and diagnostic tasks
- Diagnosed errors and technical problems, identified the cause, corrected any issues, and verified client concerns, made appropriate recommendations and made sure requests were completed successfully .
- Maintained company field response vehicle stocked with repair and replacement parts
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Reported and maintained budgets, spending, inventory, and revenue reports
- Communicated with technical team and shared information across the organization effectively
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Field Service Technician
Nihon Kohden
01.2022 - 04.2023
- Served as onsite lead for capital installations, managed third- party duties and communicated expectations
- Trained third-party staff in basic duties related to cable pull, inventory, staging and installation
- Performed WMTS system validation prior to go-live, inclusive of required calibration and testing
- Coordinated with tech support and/or sales admin, when issues were not be resolved onsite
- Troubleshoot and repaired NKA capital equipment onsite and resolve network issues when needed
- Completed smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Ensured all equipment is working properly, installation is neat and orderly, and customer is satisfied
- Installed capital equipment into customer site/department as outlined by the install design documents
- Completed as-built documentation required for project closeout and communicates to the customer
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
Field Service Engineer
Diagnostica Stago, Inc.
05.2021 - 01.2022
- Provided Curative/ Emergency service, Preventive Maintenance (PM), and updates at customer facility
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Examined faulty equipment, interpreted reports and reviewed customer complaints to diagnose equipment malfunction.
- Analyzed, reviewed and inspected findings to determine the source of problem to expedite repair time
- Documented and recorded information accurately in service reports
- Maintained tools and equipment and parts inventory
- Achieved high levels of customer satisfaction, resolving issues on first visit and exceeding service delivery expectations.
Medical Equipment Technician
Agiliti
03.2020 - 05.2021
- Inspected and tested malfunctioning medical and non- medical equipment following manufacturers' specifications, using testing and analytic instruments
- Performed software updates on medical devices, ensuring compatibility with hospital systems and adherence to security protocols.
- Tested and calibrated components and equipment following manufacturers' manuals and troubleshooting techniques, using complex tools and measuring devices
- Studied technical manuals and attended mandatory training sessions provided by equipment manufacturers to maintain current knowledge
- Organized, managed and coordinated activities with other personnel and clients
- Managed supply and inventory management, strategic planning while adhering to policy and procedures
- Participated in special assignments as part of professional development in the organization
Biomedical Equipment Technician
Novasyte, LLC
04.2015 - 02.2020
- Traveled nationwide as a Biomed Field Service Tech, Programming and Calibrations on Infusion Pumps
- Performed Biomed Services and scheduled preventive maintenance (PM) on various biomedical equipment devices per company policies, procedures, and industry-recognized standards
- Enhanced equipment performance by conducting thorough validation, inspection, repairs and preventive maintenance on clinical biomedical devices.
- Documented all service order activity in CRM and maintained history records and related problem documentation
- Maintained accurate quality records on work performed for submission of work completed.
- Communicated with internal and external partners around support needs and progress
Education
Certificate - Dental Hygiene
Anne Arundel Community College
Arnold, MD04-2014
Certificate - Pharmacy
Allstate Career Institute
Baltimore, MD04-2011
High School Diploma -
Broadneck Senior High School
Annapolis, MD06-1999
Skills
- Manual Handling Skills
- Critical thinking and Problem-solving
- Detail-Oriented
- Hand tools operation and power tools proficiency
- Tool and equipment maintenance
- Industrial equipment management and operation (Forklift) 2 years
- Project and Supply management
- Warehouse organization and management
- Safe vehicle operation and overall Safety Awareness
- Lawn and grounds maintenance
- Calibration and Schematics
- Traveling
- Systems Diagnostics Specialist
- Customer service
- DME
- Electrical and Plumbing basics
- Project Completion Management
- Troubleshooting Industrial Machinery
- Janitorial tasks
- Microsoft Windows and Excel
- Network Administration
Timeline
General Laborer
C2C Solutions, Inc
08.2024 - Current
Field Service Technician
Karcher North America
04.2023 - 08.2024
Field Service Technician
Nihon Kohden
01.2022 - 04.2023
Field Service Engineer
Diagnostica Stago, Inc.
05.2021 - 01.2022
Medical Equipment Technician
Agiliti
03.2020 - 05.2021
Biomedical Equipment Technician
Novasyte, LLC
04.2015 - 02.2020
Certificate - Dental Hygiene
Anne Arundel Community College
Certificate - Pharmacy
Allstate Career Institute
High School Diploma -
Broadneck Senior High School
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