Derek Ingle, RN
Grapevine,TX
Summary
Experienced professional in client operations with a proven track record in strategic planning, process optimization, and effective client relationship management. Adept at fostering team collaboration and adaptability to drive tangible results. Highly skilled in driving operational efficiency, resolving conflicts, and communicating with stakeholders. Committed to delivering exceptional service and exceeding client expectations.
Overview
21
21
years of professional experience
Work History
Director of Client Operations
Premise Health
10.2016 - 03.2025
- Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value-added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends
- Identifies processes to improve overall performance of health centers and pharmacies; defines innovative measurements of performance standards to integrate corporate strategies
- Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes
- Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support
- Identifies and requests participation from corporate departments in strategic meetings as client needs dictate
- Owns client/site meetings, committees, and task forces to support strategic initiatives and goals
- Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc)
- Provides effective leadership, coaching, and mentoring at the site level
- Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc
- Oversees the management of up to 10 health centers with multiple lines of service
- Manages a portfolio of $15M in Gross Annual Revenue
- Manages (direct and indirect) 50 FTEs
Director of Operations
Health at Home
05.2014 - 10.2016
- Director and oversight of day-to-day operations of Dallas and Fort Worth branches to include 60+ employees from BSN's, RN, LVN's, and CNA's
- Texas State Licensed Administrator of Medicare-Certified Home Health Agencies while obtaining ACHC Accreditation
- Directs and oversees all staff meetings, marketing analysis, and all budget and financial responsibilities
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives
Clinical Nursing Manager
Central Park ENT
10.2009 - 05.2014
- Nurse Manager of three Ear, Nose, and Throat clinics in Arlington, Dallas, and Fort Worth
- Oversees all patient care assigned to BSN's, RN's, LVN's, and MA's
- Manages and oversees Allergy Department, and CT/Radiology Department
- Manages all aspects of staff personnel including, but not limited to, hiring, releasing, and disciplinary action of staff members
- Hosting in-services and staff education meetings
- Supervised team of 5 nurses and 7 clinical nursing assistants
Charge Nurse
Healthwin Specialized Care
01.2004 - 09.2009
- Company Overview: 143 bed, Skilled Nursing Facility non-profit hospital specializing in post-acute and sub-acute care
- Working with and managing Physical Therapy, Occupational Therapy, and Speech Therapy departments
- Utilized electronic stimulation, TENS units, and flexion/extension therapies
- Charge Nurse; generally responsible for delegating assignments, overseeing patient care given by all staff members according to facility protocol and policy, and assisting with admissions and discharges as necessary
- 143 bed, Skilled Nursing Facility non-profit hospital specializing in post-acute and sub-acute care
Education
Associate of Science - Nursing
Excelsior University
Albany, NY01-2004
Skills
- Operations Management
- Operational Efficiency
- Strategic planning and execution
- Leadership Training
- Customer Relationship Management
- Quality Assurance
- Finance Management
- Process Improvements
- Performance Analysis
- Employee Relations
- Project Management
- Data Analysis
Timeline
Director of Client Operations
Premise Health
10.2016 - 03.2025
Director of Operations
Health at Home
05.2014 - 10.2016
Clinical Nursing Manager
Central Park ENT
10.2009 - 05.2014
Charge Nurse
Healthwin Specialized Care
01.2004 - 09.2009
Associate of Science - Nursing
Excelsior University
Accomplishments
- 2024- Achieved a 100% AAAHC Accreditation score by delivering the highest quality standards and best practices within an onsite Primary Care clinic by ensuring accuracy and efficiency.
- 2021 & 2017- Awarded "Clinic of the Year" recognition
References
Furnished upon request
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