Derek Isaak
Denver,CO
Summary
Encouraging Operations Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Wings Over The Rockies - Exploration Of Flight
09.2021 - Current
- Promoted internally to Operations Manager from Operations Coordinator.
- Continued to perform all duties as assigned as Operations Coordinator with additional responsibilities as listed.
- Backfilled for Director of Programs when needed.
- Led facility tours for many perspective clients wanting to rent facility for private events for Events Team.
- Provided facility tours for various clients such as Vendors, Donors, Summer Camp.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and continued relations.
- Improved operational efficiency by creating or streamlining operational documents for simulators, as well as assisting other WOtR departments with questions and suggestions.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting and training of all EoF team members.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Trained new volunteers and employees on proper protocols and customer service standards.
- Responsible for a 3 person crew that included Operations Assistant, Guest Services Coordinator, Facilities Technician, as well as all EoF specific volunteers, and summer interns as needed.
- Empowered volunteers and employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit volunteers and staff and organization leadership, reducing miscommunications, and missed deadlines.
- Conducted yearly performance reviews, identifying areas for improvement and developing action plans to address them.
Operations Coordinator
Wings Over The Rockies - Exploration Of Flight
11.2020 - 09.2021
- Engage and empower customers of all ages with great customer service and attitude
- Oversee daily operations of facility, scheduling maintenance when needed
- Frequently scout and recruit new volunteers for the facility, train new volunteers for particular role and manage current volunteer team
- Backfill front end Visitor Services staff for lunch breaks and busy times when needed
- Knowledge of the Altru POS system to help Visitor Servies staff when needed
- Highly knowledgeable in the operation of all sims in hangar utilized on a daily basis
- Coordinate hangar event activities as required per upcoming showcase or events team
- Coordinate aircraft movements with events and weekend showcases and needs based on aircraft fight schedules
- Created and used training for ramp operations for staff and volunteers
- Continuously lead and keep safe ramp operations during events and showcases that require aircraft movement on ramp
- Willing to step up to any task to learn more about the task and or role at any given time
Safety and Training Manager
TAC Air
03.2013 - 02.2020
- Started as Line Service Technician at KAMA in Amarillo, TX being advanced to Shift Supervisor February 2015, promoted to Safety and Training Manager March 2017 then transferred to KAPA October 2018.
- Delivered new employee onboarding and training sessions via NATA Safety 1st online training.
- Managed new employee orientation training processes for more than 10 employees each year and managed teams up to 25 people and facilitated communication with upper management.
- Held monthly safety meetings and educated staff during demonstrations and maintained documentation for all initial and recurrent training.
- Facilitated interdepartmental and inter-organizational communication promoting company culture.
- Conducted daily employee safety audits and quarterly facility safety audits and took part in internal company and external facility quality control and training audits.
- Ensured accuracy for all employees working in a safety sensitive environment relating to fueling and aircraft damage.
- Facilitated ramp operations over 100 arrivals and departures while maintaining an on time schedule in a fast paced environment.
- Backfilled Line Manager when needed.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
Education
Some College (No Degree) - Aviation
Mountain State University
Beckley, WVAviation
Airline Transport Professionals
Arlington, TXSome College (No Degree) - Graphic And 3D Design
Amarillo College
Amarillo, TXSkills
- Knowledgeable in Altru, Quickbase, FlightAware, Ultipro, I9 Intelligence, Total FBO, Whiteboard, Jet fuel QC/Wingware, Filebound, Microsoft Office, Adobe Creative Suite, Lightwave
- Interdepartmental and business communication
- Flight planning
- Customer Service
- Mid-level management and local HR
- Various powered lift equipment
Certification
Private Pilot, multi-engine, and instrument ratings
Timeline
Operations Manager
Wings Over The Rockies - Exploration Of Flight
09.2021 - Current
Operations Coordinator
Wings Over The Rockies - Exploration Of Flight
11.2020 - 09.2021
Safety and Training Manager
TAC Air
03.2013 - 02.2020
Some College (No Degree) - Aviation
Mountain State University
Aviation
Airline Transport Professionals
Some College (No Degree) - Graphic And 3D Design
Amarillo College
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