Summary
Overview
Work History
Education
Skills
Timeline

Derek James

Burke,VA

Summary

Dynamic and dedicated professional with proven customer service skills honed at Chick-fil-A. Recognized for enhancing team productivity through effective communication and collaboration. Adept at multitasking and cash handling, consistently improving customer satisfaction and operational efficiency. Committed to maintaining high standards of cleanliness and food safety while fostering a positive work environment.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Diligent [Desired Position] with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Crew Member

Chick-fil-A
10.2023 - 02.2025
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Stocked shelves to organize aisles in assigned department.
  • Increased customer satisfaction with prompt and accurate order taking.

Kitchen Hand

Hopsfrog Grille
11.2021 - 07.2023
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Learned other teammates' work tasks to train as backup.
  • Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
  • Facilitated team-oriented atmosphere, improving overall kitchen morale and productivity.
  • Coordinated with front-of-house staff to ensure smooth service during peak dining hours.
  • Streamlined dishwashing process, allowing for quicker turnaround of kitchen utensils and cookware.
  • Assisted in food preparation for enhanced meal quality and speed of service.
  • Fostered culture of continuous improvement, suggesting changes that improved kitchen efficiency and employee satisfaction.
  • Enhanced customer satisfaction by quickly resolving issues related to food quality or preparation times.
  • Streamlined waste disposal procedures, minimizing environmental impact and promoting sustainability.

Warehouse Worker

Earthwalk Communications
06.2021 - 08.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Crew Member

Peterson's Ice Cream Depot
06.2020 - 08.2020
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Completed milkshakes and ice cream desserts for customers.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Improved team morale, leading to increased productivity and reduced turnover.

Education

Mountain View High School, Centreville, VA

Skills

  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Problem-solving
  • Clear communication
  • Customer service
  • Customer engagement
  • Taking orders
  • Flexible schedule
  • Integrity and honesty
  • Verbal and written communication

Timeline

Crew Member - Chick-fil-A
10.2023 - 02.2025
Kitchen Hand - Hopsfrog Grille
11.2021 - 07.2023
Warehouse Worker - Earthwalk Communications
06.2021 - 08.2021
Crew Member - Peterson's Ice Cream Depot
06.2020 - 08.2020
Mountain View High School - ,

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Derek James