Derek Jedlicka
New Braunfels,TX
Summary
I'm a hardworking employee and I'm enthusiastic about learning a new
field. I have gained many skills from the sales, delivery, and
maintenance field that can be utilized for almost any career I pursue. I
offer strong work relationship-building and problem-solving abilities. I'm
an organized and dependable candidate. I'm successful at managing
multiple priorities with a positive attitude. I'm Willing to take on added
responsibilities to meet team and company goals. I'm seeking a full-time
position that offers professional challenges utilizing my interpersonal
skills, excellent time management and problem-solving skills. I have a
background in management, sales, customer service, and delivery
service. I have excellent computer knowledge and I'm confident I can
learn new programs and procedures this job requires.
Overview
34
34
years of professional experience
Work History
Lead Custodian/Maintenance
RFISD
Rockport, TX
09.2013 - Current
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Sales Representative
Sears Hometown & Outlet Stores Inc.
Rockport, TX
07.2008 - 09.2013
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Used customer insights to develop innovative sales strategies to increase sales.
Assistant Store Manager
Monroes Of Rockport
Rockport, TX
04.1992 - 07.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
High School Diploma -
Rockport-Fulton High School
Rockport, TX07.1990
Skills
- Customer Service
- Client Service
- Product and Service Sales
- Complex Problem-Solving
- Customer Relations
- Performance Improvement
- Interpersonal Communication
- Multitasking Abilities
- Data Entry
- Problem Resolution
- Client Account Management
- Computer Skills
- Customer Service-Oriented
Timeline
Lead Custodian/Maintenance
RFISD
09.2013 - Current
Sales Representative
Sears Hometown & Outlet Stores Inc.
07.2008 - 09.2013
Assistant Store Manager
Monroes Of Rockport
04.1992 - 07.2008
High School Diploma -
Rockport-Fulton High School
Similar Profiles
Dymond GarciaDymond Garcia
Custodian at RFISDCustodian at RFISD
Derek JedlickaDerek Jedlicka
School Custodian at RFISDSchool Custodian at RFISD
MARISSA FULLERMARISSA FULLER
First Grade Teacher at Comal ISDFirst Grade Teacher at Comal ISD