Derek Key
Weatherford
Summary
Dynamic operations leader with a proven track record at Heritage Family Foods, driving operational efficiency and strategic planning. Expert in cost control and team leadership, I successfully implemented process improvements that enhanced productivity and fostered a culture of collaboration. Committed to achieving organizational goals while mentoring staff for continuous growth.
Overview
23
23
years of professional experience
Work History
Director of Operations
Heritage Family Foods
Grand Prairie, TX
04.2018 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Optimized inventory levels to meet fluctuating customer demand without overstocking, using advanced forecasting and demand planning tools.
- Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
- Assisted in recruiting, hiring and training of team members.
- Streamlined operations across multiple departments, resulting in enhanced efficiency and productivity through integration of advanced project management software.
National Operations Manager
Interstate Restoration
Fort Worth, TX
01.2009 - 04.2018
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Identified profitable business leads and built pipeline of prospective customers.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Collaborated with cross-functional teams to achieve business goals, fostering a culture of teamwork and cooperation.
- Identified areas for improvement within the organization, implementing changes that led to increased productivity and profitability.
- Managed change effectively during periods of rapid growth or restructuring within the organization.
- Led a team of regional managers to ensure consistent delivery of high-quality services across multiple locations.
Finance Director
Hooks Lincoln
Weatherford, TX
01.2006 - 01.2009
- Assisted with recruiting, interviewing, and hiring new department employees.
- Facilitated process improvements by automating manual tasks, increasing efficiency within the finance function.
- Streamlined financial processes by implementing efficient budgeting and forecasting systems.
- Mentored junior finance team members, fostering a culture of continuous learning and professional development within the department.
- Established strong relationships with banking partners to facilitate access to essential funding channels.
- Led successful negotiations on financing terms, resulting in lower interest rates and improved cash flow for the organization.
Sales Associate
Jerrys
Weatherford, TX
01.2003 - 01.2009
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
BBA - Business Management
Texas Tech University
Lubbock, TX05-2000
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
- Cost control
- Quality assurance
- Leadership training
- Workforce planning
- Performance analysis
- Schedule oversight
- Risk mitigation
- Resource allocation
- Capital spending
- Operations management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Staff management
- Employee development
- Customer service management
- Customer service
- Employee relations
- KPI tracking
- Business leadership
- Data analysis
- Effective leader
- Hiring and onboarding
- Relationship building
- Organizational structuring
- Employee motivation
- Budget development
- Goal setting
- Revenue growth
- Inventory control
- Inventory tracking and management
- Purchasing and planning
- Logistics
- Inventory management
- Employee reviews
Timeline
Director of Operations
Heritage Family Foods
04.2018 - Current
National Operations Manager
Interstate Restoration
01.2009 - 04.2018
Finance Director
Hooks Lincoln
01.2006 - 01.2009
Sales Associate
Jerrys
01.2003 - 01.2009
BBA - Business Management
Texas Tech University