Derek Kilmer
Grosse Pointe
Summary
Dynamic professional with extensive experience at Burns & Wilcox, excelling in client relationship management and strategic partnerships. Proven track record in enhancing operational efficiency and driving revenue growth through relationship building, effective team leadership and quality control management. Committed to delivering exceptional service and fostering lasting client connections.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Managing Director
Burns & Wilcox
10.2022 - Current
- Manage Relationships with retail agent and underwriter/broker producers
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall branch performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
Brokerage Manager
Burns & Wilcox
03.2019 - Current
- Developed comprehensive training programs for continuous broker skill enhancement and knowledge acquisition.
- Increased client satisfaction by effectively managing brokerage operations and addressing customer concerns.
- Enhanced client retention rates through timely resolution of issues and proactive relationship management efforts.
- Spearheaded initiatives aimed at improving overall operational efficiency within the brokerage department.
- Secured lasting business relationships by providing exemplary customer service and support to clients.
Professional Liability Broker
Burns & Wilcox
03.2016 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, while growing the professional lines portfolio in the Midwest.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
Associate Broker
Burns & Wilcox
02.2014 - 03.2016
- Serviced a professional and commercial book of business
- Managed relationships with retail agents
- Communicated with broker/underwriter regarding new and existing policy changes
Baseball Instructor/Head Coach
Oakland Reds Baseball Club
05.2013 - 08.2018
Education
BBA - Marketing
Saginaw Valley State University
Bay City, MI05-2013
High School Diploma -
Brother Rice High School
Birmingham, MI05-2009
Skills
- Team leadership
- Quality control management
- Effective team collaboration
- Client engagement
- Client account management
- Strategic partnerships
- Revenue growth
- Client relationship management
- Revenue expansion
- Mentoring and training
Certification
- CPIA Designation, June 2015
- Surplus Lines Producer - 30+ states
- Continuing Ed Instructor License
- Resident Producer License MI
- RPLU - anticipated completion Jan '26
Awards
- Two Million Dollar Revenue Club '24, Burns & Wilcox
- Half Million Dollar New Business Club '24 - Burns & Wilcox
- One Million Dollar Revenue Club '19-'23, Burns & Wilcox
- Professional Lines Broker of the Year '22 - Burns & Wilcox
- Broking Rising Star of the Year '22 - Insurance Insider US
- 5x Producer Forum Attendee, Burns & Wilcox
- Kaufman Emerging Leaders Program '17 - Burns & Wilcox
Timeline
Associate Managing Director
Burns & Wilcox
10.2022 - Current
Brokerage Manager
Burns & Wilcox
03.2019 - Current
Professional Liability Broker
Burns & Wilcox
03.2016 - Current
Associate Broker
Burns & Wilcox
02.2014 - 03.2016
Baseball Instructor/Head Coach
Oakland Reds Baseball Club
05.2013 - 08.2018
BBA - Marketing
Saginaw Valley State University
High School Diploma -
Brother Rice High School
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