Derek Kimbro
St. Joseph
Summary
High performing administrative leader with 15+ years of experience managing property operations in hospitality. Confident ability to facilitate and accomplish complex projects while maintaining target dates. Comfortable in owning and handling any client situations that need immediate solutions.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Secure Investors Group
01.2024 - Current
- Obtained Property & Casualty License.
- Appointed with, Auto Owner, Citizens, Frankenmuth, Progressive, Hastings, and Safeco.
- Collectively mange over 4M In personal line policies.
Parcel Preloader
UPS
04.2024 - Current
- Organize and care for 1200 packages daily prior to distribution.
- Manage 3-5 different assigned routes per shift.
Certified Home Improvement Expert
1-800-Hansons
02.2023 - Current
- $500,000+
- Of revenue produced
- Proficient with Hover measuring tool for accurate estimates and remodeling visuals
- Strong knowledge of products and processes to aid clients in completing their vision
Sales Specialist
Next Day Construction & Roofing
08.2022 - 02.2023
- $370,000
- Of revenue produced
- Handled insurance claims step by step with home owner and adjuster
- Collaborate with production team on accomplishing deadlines and constant communication with clients
Brand Ambassador
WeWinGames Colorado
01.2022 - 06.2022
- Company Overview: (Sportsbook Franchise)
- Crafted relationships with bar owners to allow our team to solicit sportsbooks to patrons
- Managed 8 local bars in Downtown Denver generating a collective $65,000 of additional revenue
- Lead recruiter and trainer for all new team members for the Colorado chapter
- (Sportsbook Franchise)
Dual Front Office Manager
Le Méridien / AC Hotel Denver Downtown White Lodging Services
09.2019 - 01.2022
- 495 room property
- Responsible for hiring and training all guest services (27 team members) to execute high guest satisfaction
- Invigorated property from bottom 25% in satisfaction to top 25% satisfaction if first 10 months
Dual Assistant General Manager
Hyatt Place/Hyatt House Denver Downtown White Lodging Services
04.2018 - 09.2019
- 361 room property
- Oversight and staffing of all departments, guest satisfaction and financials
Front Office Manager
JW Marriott Indianapolis White Lodging Services
09.2014 - 04.2018
- 1005 room property
- Responsible for all guest services, arrival experience, departure experience, overall guest satisfaction
- President's Club for White Lodging 2015
Director of Services
JW Marriott Indianapolis White Lodging Services
09.2012 - 09.2014
- 1005 room property
- Responsible for overall cleanliness of guestrooms and all facilities
- Managed a staff of 138 team members
Housekeeping Manager
JW Marriott Indianapolis White Lodging Services
12.2010 - 09.2012
- 1005 room property
- Leader of the Year for JW Marriott Indianapolis in 2012 -Leader of the Quarter 2012
- Opened the new facility in February of 2011
Operations Manager
Residence Inn Midway White Lodging Services
11.2009 - 12.2010
- 132 room property
- 2nd in charge of the entire property
- Responsible for all financials and staffing
- Excalibur Award
Front Desk Manager
Marriott Midway White Lodging Services
08.2007 - 11.2009
- 200 room property
- Responsible for all guest services, arrival experience, departure experience, overall guest satisfaction
Education
Bachelor's degree - Hospitality
Central Michigan University
Skills
- Time Management
- Team Leadership
- Regulatory Compliance
- Customer Relations
- Problem Solving
- Scheduling
- Change Leadership
- Financials
Timeline
Parcel Preloader
UPS
04.2024 - Current
Customer Service Agent
Secure Investors Group
01.2024 - Current
Certified Home Improvement Expert
1-800-Hansons
02.2023 - Current
Sales Specialist
Next Day Construction & Roofing
08.2022 - 02.2023
Brand Ambassador
WeWinGames Colorado
01.2022 - 06.2022
Dual Front Office Manager
Le Méridien / AC Hotel Denver Downtown White Lodging Services
09.2019 - 01.2022
Dual Assistant General Manager
Hyatt Place/Hyatt House Denver Downtown White Lodging Services
04.2018 - 09.2019
Front Office Manager
JW Marriott Indianapolis White Lodging Services
09.2014 - 04.2018
Director of Services
JW Marriott Indianapolis White Lodging Services
09.2012 - 09.2014
Housekeeping Manager
JW Marriott Indianapolis White Lodging Services
12.2010 - 09.2012
Operations Manager
Residence Inn Midway White Lodging Services
11.2009 - 12.2010
Front Desk Manager
Marriott Midway White Lodging Services
08.2007 - 11.2009
Bachelor's degree - Hospitality
Central Michigan University