Derek Kisner
Denair,CA
Summary
Driven professional with a robust background in vehicle recovery and customer service, notably at Myers Towing and Bonander Buick GMC. Thrives in a roll which is ever-evolving, and enjoys a mix of a physical and mental challenge. Excelled in roles requiring critical thinking and mechanical knowledge, enhancing operational efficiency and client satisfaction. Demonstrated adaptability and expertise in inventory management, achieving significant improvements in service delivery and stock utilization. Directly and indirectly, the customer's needs shall come first.
Overview
13
13
years of professional experience
Work History
Tow Truck Operator
Myers Towing
01.2022 - 03.2024
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals on an on-call basis.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes from initial call for service through to the release of the property from impound.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Dispatched calls to appropriate drivers and equipment when taking calls I was not best suited to handle, both while stationed in the office and answering calls remotely.
Parts Counter Sales & Shipping and Receiving Clerk
Bonander Buick GMC
06.2013 - 12.2021
- Provided knowledge to customers seeking guidance on part installation or diagnostic tips.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts for retail customers, repair shops, body shop and service department, pulling orders from stock or creating special orders through various channels to support both customer and business needs.
- Openly communicated with internal and external customers in regards to order status, notifying of any changes to ETA's when available, and providing notification of complete orders.
- Worked closely with vendors to secure special orders for customers, managing expectations regarding delivery timelines and availability.
- Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
- Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
- Received incoming shipments, compared contents against associated records and transfer to proper department.
- Prepared and processed unsold or defective goods along with rebuild-able core parts and returned via correct channels.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts, pallet jacks and hand trucks to load, unload, and move incoming and outgoing shipments to appropriate area.
- Packed, secured, labeled and applied postage to prepare items for shipment via the ideal transporter for each order.
- Worked effectively with vendors to resolve shipment issues, damaged materials and shortages. When appropriate, filed claims for reimbursement with vendors, returning damaged goods when requested.
Car Wash Attendant
Bonander Center Street CarWash
06.2011 - 06.2013
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
- Split tips evenly with all employees whom worked the shift in which the tips were received.
- Managed inventory levels for car wash supplies, ensuring adequate stock at all times. Washed reusable towels and supplies to ensure employees had supplies readily available to serve customers.
- Assumed full manager duties in manager's absence.
Education
Bachelor of Science - Business Administration And Operations Management
12.2015
High School Diploma -
05.2011
- FFA Member - Competed on the traveling Agricultural Mechanics team two years.
Skills
- Flatbed truck and Wrecker expertise
- Critical Thinking, Adaptability and Flexibility
- Commercial Safe Driving Practices
- Mechanical Knowledge
- Vehicle Recovery
- Forklift Operation
- Product Knowledge Expertise
- Inventory Management
- Delivery Coordination
- Product and Service Sales
- Shipping and receiving
- Route Planning
Timeline
Tow Truck Operator - Myers Towing
01.2022 - 03.2024
Parts Counter Sales & Shipping and Receiving Clerk - Bonander Buick GMC
06.2013 - 12.2021
Car Wash Attendant - Bonander Center Street CarWash
06.2011 - 06.2013
California State University - Stanislaus - Bachelor of Science, Business Administration And Operations Management
Denair High School - High School Diploma,