Derek Laguna
Los Banos,CA
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Front End Cashier
Walmart
10.2021 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Customer Service Representative
Walmart
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cart Associate
Walmart
10.2021 - Current
- Streamlined workflow processes by organizing collected carts into neat rows for ease of access.
- Facilitated efficient restocking efforts, delivering empty pallets from the sales floor back to the stockroom.
- Upheld company policies regarding cart usage, monitoring patron activity to prevent theft or misuse.
- Ensured proper functioning of cart equipment, conducting regular inspections and notifying maintenance staff of any repairs needed.
Cashier
Wendy's
02.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Theater Arts
San Jose City College
San Jose, CA06.2025
Los Banos High School
06.2021
Skills
- Hardworking
- Persistent
- Helpful
- Positive Attitude
- Dedicated
- Good Communicator
- Quick Learner
- Strong Work Ethic
- Excellent customer service
- Patience and Empathy
Additional Information
No current experience, however, always looking for any opportunity to learn something new.
Clubsandactivities
- Cross Country
- Track and Field
- Photography Club
- School AP Courses
- AP Freshman English
- AP Euro
Timeline
Front End Cashier
Walmart
10.2021 - Current
Customer Service Representative
Walmart
10.2021 - Current
Cart Associate
Walmart
10.2021 - Current
Cashier
Wendy's
02.2021 - 10.2021
Bachelor of Arts - Theater Arts
San Jose City College
Los Banos High School