Derek Laguna
San Francisco,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced with risk assessment, access control, and surveillance systems. Utilizes comprehensive knowledge to implement effective security measures and protocols. Strong understanding of emergency response procedures and compliance with security regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Specialist @ NVIDIA
Allied Universal Security Services
Santa Clara, CA
12.2025 - 07.2026
- Received employee of the week recognition for the week of 06/01-06/05
- Conducted thorough security assessments to identify vulnerabilities and implement corrective measures.
- Developed and maintained incident response protocols to ensure rapid resolution of security breaches.
- Trained and mentored junior security personnel on best practices and emergency procedures.
- Collaborated with law enforcement agencies to enhance community safety initiatives.
Security Officer
Securitas Security Services USA
San Jose, CA
03.2025 - 12.2025
- Monitored premises to ensure safety and security for employees and visitors.
- Conducted regular patrols to identify potential hazards and prevent incidents.
- Responded promptly to alarms, emergencies, and security breaches, ensuring rapid resolution.
- Collaborated with local law enforcement to enhance security measures and incident response protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
Walmart
San Jose, CA
09.2024 - 03.2025
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cart Associate
Walmart
Los Banos, CA
10.2021 - 09.2024
- Streamlined workflow processes by organizing collected carts into neat rows for ease of access.
- Facilitated efficient restocking efforts, delivering empty pallets from the sales floor back to the stockroom.
- Upheld company policies regarding cart usage, monitoring patron activity to prevent theft or misuse.
- Ensured proper functioning of cart equipment, conducting regular inspections and notifying maintenance staff of any repairs needed.
Front End Cashier
Walmart
Los Banos, CA
10.2021 - 09.2024
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Assisted in covering manager's lunch breaks/assisted in manager duties when short staffed.
Cashier
Wendy's
Los Banos, CA
02.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Theatre Arts
San Francisco State University
San Francisco, CA06-2027
Associate of Arts - Theater Arts
San Jose City College
San Jose, CA12-2025
High School - undefined
Los Banos High School
Los Banos06-2021
Skills
- Hardworking
- Helpful
- Dedicated
- Quick Learner
- Excellent customer service
- Incident reporting
- Persistent
- Positive Attitude
- Good Communicator
- Strong Work Ethic
- Patience and Empathy
- Access control
- Professionalism
- Incident response
CLUBS AND ACTIVITIES
Cross Country Track and Field Photography Club School AP Courses AP Freshman English AP Euro
Certification
Guard Card
CPR Card
Timeline
Security Specialist @ NVIDIA
Allied Universal Security Services
12.2025 - 07.2026
Security Officer
Securitas Security Services USA
03.2025 - 12.2025
Customer Service Representative
Walmart
09.2024 - 03.2025
Cart Associate
Walmart
10.2021 - 09.2024
Front End Cashier
Walmart
10.2021 - 09.2024
Cashier
Wendy's
02.2021 - 10.2021
High School - undefined
Los Banos High School
Bachelor of Arts - Theatre Arts
San Francisco State University
Associate of Arts - Theater Arts
San Jose City College
ADDITIONAL INFORMATION
No current experience, however, always looking for any opportunity to learn something new.