Derek Landberg
J
Erie,CO
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 4 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Owner/Operator
Lawnbergs
Erie, CO
04.2017 - 04.2020
- Managed day-to-day business operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Trained and developed team members to build human capital.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Consulted with customers to assess needs and propose optimal solutions.
General Manager
Quiznos
Erie, CO
01.2008 - 02.2017
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Developed and maintained relationships with customers and suppliers through account development.
Telemarketer
Aspen Research
Boulder, CO
01.2006 - 01.2008
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages and transferred calls to correct individuals.
- Recorded contact information of customers and potential customers in internal database.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided information about available products and services, membership details, and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
Education
GED -
Pueblo Community College
Pueblo, CO 01.2009 - 02.2009
NCEER - Construction Engineering
Pueblo Community College
Pueblo, CO 03.2009 - 11.2009
Skills
Verbal and written communication
Search Engine Optimization
Profit and Loss
Partnership development
Negotiation
Client Service
Timeline
Owner/Operator
Lawnbergs
04.2017 - 04.2020
NCEER - Construction Engineering
Pueblo Community College
03.2009 - 11.2009
GED -
Pueblo Community College
01.2009 - 02.2009
General Manager
Quiznos
01.2008 - 02.2017
Telemarketer
Aspen Research
01.2006 - 01.2008