Derek Le

▪ Cultivate a positive and inclusive environment for both customers and team members, demonstrating strong interpersonal skills and a patient, mentoring approach.

▪ Develop reliability and trust within a team, skills directly transferable to building rapport with students, parents, and faculty in a counseling context.

▪ Responsibilities include taking orders, handling cash and credit transactions, preparing drinks and cleaning the store.

▪ Developed professional development content specifically designed to build confidence and competence for community college students with non-traditional backgrounds.

▪ Advocated for the needs of novice learners, ensuring course design was accessible, relevant, and empowering for students starting their professional journeys.

▪ Gained valuable insight into the career and academic challenges faced by community college students, informing a practical understanding of their counseling needs.

▪ Translated high-level product vision into a structured course roadmap and executable deliverables, managing priorities and timelines effectively.

▪ Strengthened stakeholder communication by regularly reporting on progress and integrating feedback into the iterative content development process.

▪ Provided compassionate, one-on-one guidance and counseling to home-bound seniors, utilizing active listening skills to assess needs and connect them with essential resources.

▪ Developed strong, trusting relationships with clients, offering both practical solutions and emotional support in a sensitive and confidential manner.

▪ Acted as a reliable advocate for clients, navigating complex systems to ensure they received appropriate services and support

▪ Managed sensitive client records with the highest degree of discretion, understanding the importance of confidentiality in a support-based role.

▪ Data management and entry skills, including the ability to maintain and improve filing systems

▪ Served as a primary point of support for students, fostering an engaging environment that promoted academic confidence and personal growth.

▪ Identified student needs through careful analysis of participation and outcome data, implementing targeted program adjustments to better serve the community.

▪ Built strong, collaborative relationships with educators, administrators, and families to create a wraparound support system for student development.

▪ Actively listened to student and family feedback to ensure programs were responsive and effective, strengthening community engagement and trust.

▪ Engaged with the community to promote programs and encourage participation.