Derek LEE

• Is responsible for the operational management and on going training of the Office Managers, Practice Managers, and Patient Service Representative to ensure quality services are delivered to our patients, as well as identifying ongoing opportunities to enhance front office operations.

• Accomplishes staff results by communicating job expectations; training, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Accomplishes financial objectives by monitoring labor hours and supply inventories
• Conducts facility walkthrough to inspect the quality of work and safety compliance
• Maintained facility grounds, equipment and safety compliance.
• Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
• Ordered, maintained and distributed supplies and inventory.
• Skilled at working independently and collaboratively in a team environment.
• All issues will be discussed with the janitorial crew and managed through the online work order system
• Meets with customers to discuss issues and foster a positive relationship by having a strong customer service mentality
• Responds to ALL calls for assigned accounts at all times (this includes nights and weekends if necessary)
• Maintains quality service by enforcing quality and customer service standards; being proactive in identifying and preventing potential problems; recommending operational improvements.

• Consulting for Commercial Cleaning Company in West Columbia
• Established relationship with building owners who needed janitorial services and assistance with facility upkeep
• Trained business owners how to operate their own cleaning services while allowing us to handle all of their back end business needs.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.

• Accomplishes staff results by communicating job expectations; training, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Accomplishes financial objectives by monitoring labor hours and supply inventories
• Conducts facility walkthroughs to inspect the quality of work and safety compliance
• All issues will be discussed with the janitorial crew and managed through the online work order system
• Meet with customers to discuss issues and foster a positive relationship by having a strong customer service mentality
• Identify and sell extra service jobs that fall outside of the standard scope of work
• Commissions to be paid on all qualifying jobs
• Responds to ALL calls for assigned accounts at all times (this includes nights and weekends if necessary)
• Maintains quality service by enforcing quality and customer service standards; being proactive in identifying and preventing potential problems; recommending operational improvements.

• Management; Inside Sales and Warehouse Operations including performing all QA duties needed for the processing of orders
• Assigned to major accounts that are visited weekly to take orders or to make contact with buyers to ensure customer expectations are being meet
• Performing jobs to care for the needs of the customer regardless of what department the task may belong to
• Totally focus on customer satisfaction and company growth
• Tim Epps 803-771-6060

• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Trained and mentored new employees on industry practices and business operations.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Created and updated records and files to maintain document compliance.
• Oversaw purchasing and organization of building inventory.
• Assisted senior leadership in managing all aspects of operations.
• Led teams of up to 120 personnel, supervising daily performance as well as training and improvement plans.

• In charge of the upkeep and day to day functions of all buildings owned by RCHCA and ECCC in the Columbia area
• Worked with site managers and department heads to insure the sites received proper maintenance to the building and transportation fleet
• Handled quotes and supervised work from vendors including janitorial staff for each site
• Made sure that as a company we meet or exceeded all local and industry regulations

Worked for four years as general employee and went into management in 1988. Managed restaurants own by Spartan Foods in NC, SC, and GA. Became district leader in 1989. Trained in food service prep, Health Department rules and regulations, time management and restaurant record keeping, including payroll and employee and vendor relations.