Derek Lillo
Cloquet,MN
Summary
I am an experienced restaurant management professional with a strong background in fast‑paced, high‑volume operations. Currently serving as an Assistant General Manager at Pizza Hut, with proven strengths in communication, scheduling, and inventory management. Highly motivated, dedicated, and committed to maintaining efficient workflows and delivering exceptional team performance.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Pizza Hut
08.2025 - Current
- Assisted in daily operations to ensure smooth workflow and team collaboration.
- Supported management in implementing standard operating procedures for efficiency.
- Provided exceptional customer service, resolving issues promptly to enhance satisfaction.
- Coordinated schedules and resources to optimize team performance and coverage.
- Maintained accurate records of inventory and supplies for effective resource management.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
Shift Lead
Pizza Hut
06.2025 - Current
- Supervised team members during high-volume shifts, ensuring efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels, conducting regular stock checks to minimize waste.
- Assisted in maintaining cleanliness and organization of the kitchen and dining areas.
Delivery Driver
Pizza Hut
05.2024 - 09.2025
- Operated delivery vehicle efficiently to ensure timely and safe package distribution.
- Navigated various routes using GPS technology to optimize delivery times.
- Verified accuracy of orders prior to dispatch, ensuring customer satisfaction.
Production Operator
USG
10.2023 - 05.2024
- Operated production machinery to ensure efficient workflow and high-quality output.
- Monitored equipment performance, identifying and resolving issues promptly to minimize downtime.
- Conducted routine maintenance on machinery, ensuring compliance with safety regulations and operational standards.
- Collaborated with team members to streamline processes, enhancing overall production efficiency.
- Trained new operators on safety protocols and operational procedures to maintain consistent quality standards.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
Delivery Driver
Pizza Hut
03.2017 - 10.2023
- Maintained delivery logs and records for inventory management purposes.
- Operated delivery vehicle efficiently to ensure timely and safe package distribution.
- Navigated various routes using GPS technology to optimize delivery times.
- Verified accuracy of orders prior to dispatch, ensuring customer satisfaction.
Education
High School Diploma -
Bluesky Online
Minneapolis, MN06-2018
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Food safety and sanitation
- Employee scheduling
- Operations oversight
- Sales forecasting
- Decision-making
Timeline
Assistant General Manager
Pizza Hut
08.2025 - Current
Shift Lead
Pizza Hut
06.2025 - Current
Delivery Driver
Pizza Hut
05.2024 - 09.2025
Production Operator
USG
10.2023 - 05.2024
Delivery Driver
Pizza Hut
03.2017 - 10.2023
High School Diploma -
Bluesky Online