Derek Llerena
Holbrook,NY
Summary
At Goldfish Swim School, I leveraged my outstanding leadership abilities to enhance team productivity and customer satisfaction. By fostering open communication and implementing efficient workflows, I significantly improved operational efficiency. My expertise in staff management and customer service consistently delivered effective solutions to challenges.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
2
2
years of professional experience
Work History
Supervisor
Goldfish Swim School
02.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Bachelor of Arts - Business
SUNY, Stony Brook
Stony Brook05-2026
High School Diploma -
Sachem High School East
Farmingville06-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Math tutoring
- Outstanding math skills
- Data entry
- Complaint handling
- Microsoft Excel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Timeline
Supervisor
Goldfish Swim School
02.2023 - Current
Bachelor of Arts - Business
SUNY, Stony Brook
High School Diploma -
Sachem High School East
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