Derek Loera
Summary
Having been a sales and account manager, I am motivated by goals and results. I have always strived to see progress in my work portfolio and grow within my company. I utilize my skills and years of experience working in the oilfield industry by expanding my knowledge to build clientele and produce results and revenue. I am adaptable, a fast learner, and have a strong work ethic. I am excited for a new challenge and new opportunity!
Overview
10
10
years of professional experience
Work History
Sales Account Manager
Premium Oilfield Technologies
04.2019 - 01.2024
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Resolved problems with high-profile customers to maintain relationships and increase return customer
- Analyzed business and sales targets using critical problem solving skills such as organization in work
- led sales planning, development and account management to grow existing accounts and establish new sales accounts. This included scheduling my drivers and other sales teammates to fit all of our client needs at an efficient time frame for service.
- Gained market share in new sales performance through aggressive team training. which inc
- Capitalized on emerging opportunities to build business and expand customer base by communicating with my team and our clients to maintain accurate data and progress.
- Delivered sales presentations focused on offering and unique advantages over competitors.
- Developed and expanded existing customer sales by 100k in a span of about 3 years.
- Averaged 20-25 rig meets per week.
- Identified areas for improvement in current systems of processes related to sales operations.
- Delivered exceptional account service to strengthen customer loyalty. Included weekly follow up/on call assistance/appreciation catering to rigs.
- Performed sales consultations and educated clients on products and services. this included my own suggestions to help our client meet their needs with correct parts.
- Addressed customer questions and concerns regarding product , prices and availability which required me to be accessible and in the know of inventory at all times.
- Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.
- Developed a network of contacts within the industry which allowed for more effective prospecting efforts.
- Grew customer base from 8 clients boxes of pumps parts to 55 boxes.
- Analyzed sales data to develop plans to increase efficiency and effectiveness of the sales team.
- Monitored market trends, competitor activities, and customer needs to identify new business opportunities.
- Managed accounts to ensure customer satisfaction and account retention.
- Generated reports on weekly performance such as number of prospects contacted and major sales for the week.
- Supervised to account managers to ensure they were managing the accounts and taking care of our customers.
- Resolved customer complaints regarding sales and service by going out to rigs and keeping reliable contact with rig managers/superintendents.
- Trained sales team of parts and inventory
- Forklift certified
- Delivered product to customer locations efficiently.
- Effectively handling difficult calls such as emergency rigs needing parts or ETA on drivers.
- Organized joint sales calls with current customers and outside vendors.
- Passionate about learning and committed to continual improvement.
Driver
Oilfield Industrial Supply
01.2017 - 03.2019
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Drove safely in various weather and road conditions to avoid accidents.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
Operations Supervisor
ACE Completions
02.2014 - 12.2016
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Motivated and trained employees to maximize team productivity.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Tracked company equipment, tools and technology to manage inventory.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Kept high average of performance evaluations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Worth with chemicals such as acid, friction reducer and mineral oil, was confined spaced certified at the time and did clean out on iso tanks and transportation tanks.
- Excellent communication skills, both verbal and written.
Education
Lubbock Christian University
Lubbock, TXOdessa College
Odessa, TXHigh School Diploma -
Odessa High School
Odessa, TX05.2009
Skills
- Bilingual
- Client relationship building
- Business relationship management
- Account invoice management
- Exceptional multi-tasker
- Product and serve management
- Goal-Oriented
- Driver
- Oilfield pump and parts expertise
- Business growth and retention
- Confined space and h2 forklift certified
- Strategic Planning
- Time Management
Timeline
Sales Account Manager
Premium Oilfield Technologies
04.2019 - 01.2024
Driver
Oilfield Industrial Supply
01.2017 - 03.2019
Operations Supervisor
ACE Completions
02.2014 - 12.2016
Lubbock Christian University
Odessa College
High School Diploma -
Odessa High School