Derek Lomax
Powder Springs,USA
Summary
Efficient and experienced Field and Helpdesk Support Engineer with 30 years of experience in IT and equipment support. Proficient in troubleshooting and resolving technical issues with a focus on X-ray technology and radiation equipment. Proven expertise in cabling, computer networking, and software troubleshooting. Possesses certifications in Xstrahl equipment and experience working globally.
Overview
20
20
years of professional experience
Work History
Biomedical Engineer
Fresenius Medical Care NA
02.2025 - Current
- Troubleshot and tested biomedical dialysis devices for patient safety and effectiveness.
- Collaborated with cross-functional teams to improve product design and functionality.
- Conducted failure analysis to identify root causes of device malfunctions.
- Developed technical documentation for regulatory compliance and quality assurance.
- Performed electrical leakage safety checks and AAMI culture quarterly
Tech Support Specialist
Telrite Corporation
07.2024 - 01.2025
- Troubleshooting Cellular Devices
Bio Medical Field Engineer
Xstrahl Inc
10.2019 - 06.2024
- Trained, Installed, Support and Troubleshoot Xstrahl RADIANT
- Installed, Support and Troubleshoot Xstrahl 100, 150, 200, 300 And SARRP
- Certified Xstrahl 100, 150, 200, 300, SARRP and RADIANT
- Traveled Globally
- My job was to install, maintain and repair Cancer Research and Treatment radiation equipment globally.
- I also used my I.T. expertise and credentials to resolve connection issues with CAT-5 cabling from radiation equipment to PC.
- I have been a I.T. and Equipment Field Engineer my entire career.
IT Specialist X-RAY Technology Engineer Helpdesk
Carestream Dental
12.2005 - 04.2019
- Carestream Dental, Atlanta, Georgia IT SpecialistX-ray Technology Engineer
- December 2005 - April 2019 Provides front-line user support for hardware and software issues at companies consisting of 40-400 employees Utilizes broad range of operations system knowledge, including w indows and DOS Based software, to effectively troubleshoot critical issues Partners with security and infrastructure teams to resolve high-level networking or InfoSec issues Closes 20 tickets a day in Remedy working both remotely and in-person Support and
- Troubleshoot w indows and Dos based Practice Management Software Field
- Engineer on all Radiology Technology Units CS8000, CS90003D, CS93003D, CS81003D Support and Troubleshoot KOI, KDI, 8000, 90003D, 93003D, 95003D
Trainer of All 3rd Party National Service Provider
KDI, DIS, CSOI
- Field Engineers and Support reps on all 3D X-ray Units. Duties: Received tickets.
- Contact clients to troubleshoot units. If not resolved over telephone, then proceed to order parts and troubleshoot onsite.
Education
Associate's degree Incomplete - Electronics Computer And Science
DeVry Institute of Technology Nassau Community College
Sandy Springs, Ge Uniondale, NeSkills
- Troubleshooting
- Help Desk
- Active Directory
- Desktop Support
- Cabling
- Microsoft Windows
- Software Troubleshooting
- Computer Networking
Additional Information
Detailed References
Timeline
Biomedical Engineer
Fresenius Medical Care NA
02.2025 - Current
Tech Support Specialist
Telrite Corporation
07.2024 - 01.2025
Bio Medical Field Engineer
Xstrahl Inc
10.2019 - 06.2024
IT Specialist X-RAY Technology Engineer Helpdesk
Carestream Dental
12.2005 - 04.2019
Trainer of All 3rd Party National Service Provider
KDI, DIS, CSOI
Associate's degree Incomplete - Electronics Computer And Science
DeVry Institute of Technology Nassau Community College