Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Hi, I’m

Derek Long

Saint Paul,MN

Summary

Experienced Site Director skilled in planning, organizing and overseeing Type activities. Dynamic and decisive with skill in managing both administrative and customer-facing areas with quality-driven and service-oriented mindset. Service-oriented Site Director driven to promote growth in Area by providing exceptional leadership and decision-making. Forward-thinking leader with excellent communication and planning abilities. Ready to apply Number years' experience in Industry to challenging new role with long-term potential. Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with Number years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Hardworking Site Supervisor knowledgeable about Industry operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity. Dedicated Education Administrator adept at working with teachers and educational professionals to improve lesson plans and curriculum. Well-versed in childhood education strategies.

Overview

14
years of professional experience
1
Certification

Work History

NFC Amenity Management

Site Director
06.2024 - Current

Job overview

  • Remotely coordinate the schedule
  • Remotely track employees attendance and punctuality
  • Maintain communication with property managers from multiple contracts in regards to extra coverage requests or lack of coverage
  • I also document this for billing purposes
  • Document every sick call or any tardiness via google docs
  • I will go on-site and replace absent employees if no coverage is found
  • Update scheduling and alter it accordingly in When I Work
  • High level Triage experience with all facets of business.
  • Recruited and hired top-quality staff to fill important positions.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Developed work schedules for team members to maximize shift coverage.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Trained new team members on site policies and procedures.
  • Provided onsite training to help develop employee skills.
  • Performed continuous evaluations of Area successes and failures, and implemented improvement plans.
  • Facilitated effective communication between internal and external stakeholders.

Metro Concierge

Luxury Concierge / Manager On Duty
06.2021 - 06.2024

Job overview

  • Coached, supported and developed team with goal of continuous growth and skill improvement.
  • Conducted competitive research to understand best practices and potential differentiators.
  • Maintained front desk's concierge book to provide residents with access to relevant local information.
  • Upheld residential building policies and procedures by providing high level of hospitality service.
  • Created welcoming and comfortable environment for residents and staff.
  • Maintained high level of professionalism and discretion when dealing with residents , staff and vendors.
  • Tracked and optimized team metrics such as overall daily activity resident satisfaction.
  • Worked closely with Residents with some being VIP, or celebrity, with high degree of respect for privacy.

Delta Global Services

Cabin Service Agent
02.2020 - 12.2020

Job overview

  • Cleaning aircraft interiors including crew crest and bunk areas, lavatories, galleys and cabin area
  • Responsible for provisioning by ensuring the correct safety card is placed in each seatback, the linens and the headsets
  • Responsible for security searches under passenger seats, tray tables, seatback and life vest pouches
  • Ensuring aircrafts are free of debris.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Completed pre-flight safety checks to reinforce passenger safety.

Swissport International Ltd.

Fueling Agent
02.2020 - 12.2020

Job overview

  • Fuel aircrafts in a safe manner under IATA /OSHA guidelines
  • Operated fuel trucks and battery powered electric vehicles
  • Have experience fueling different variants of aircrafts i.e 777, A-330, A-350 which required mental memorization of slightly differing processes depending on the model.
  • Handled aviation fuel and chemicals with correct procedures and quality control standards.
  • Maintained clear and clean ramp, building and customer areas.
  • Helped team coordinate smooth and safe aircraft movement.
  • Drove fuel trucks, hydrant carts and stationary carts to complete work.
  • Completed documentation for work completed and fuel transferred or materials used.
  • Supported flight safety by completing de-icing work.
  • Operated tugs, shuttles and other ground service equipment.
  • Kept equipment clean and functional with regular inspections and upkeep.
  • Delivered ground support and service for different air carriers coming through airport.
  • Fueled airline equipment according to exact work orders.
  • Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.

Masterson Staffing Solutions

Bindery Helper
05.2019 - 01.2020

Job overview

  • I would assist bindery operator with any requests
  • I would stage unfinished product at its proper feeding location and catch the finished product after production and palletize for warehouse staging
  • I have knowledge of specific palletization patterns based on product size.
  • Used cutting and trimming machines to trim edges of books to appropriate size.
  • Used large-volume hand machine punch and staplers to punch holes into paper sheets.
  • Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.
  • Used brushes, pads and atomizers to apply color to edges of signatures.
  • Inserted book bodies into Type devices to form back edges into convex shapes and produce grooves.
  • Creased or compressed signatures before affixing covers and placed paper jackets on finished books.
  • Used bone folders, knives, hammers and brass binding tools to bind new books.
  • Operated gold, silver and colored foil and stamping machines to emboss lettering, designs and numbers on book covers.
  • Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
  • Checked all finished products to detect and correct uneven paper edges and dimensional errors.
  • Used glue machines to glue endpapers, bindings, backings and signatures.
  • Inserted illustrated pages, extra sheets and collated sets into catalogs, periodicals, directories and other printed products.
  • Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
  • Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
  • Trimmed book edges using cutting machines and hand cutters.
  • Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
  • Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.
  • Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
  • Worked to facilitate Type projects, increasing profits and productivity.
  • Stitched and glued endpapers and bindings to secure final products.
  • Trained new hires in quality and productivity standards to maximize team effectiveness.
  • Checked final products for quality and durability, ensuring high-quality and long-lasting work.

Target distribution center

Stock Reserve / Assets Protection
09.2017 - 12.2017

Job overview

  • Stock Reserve: I would Operate Pickers
  • Use RF Scanners
  • I would Safely unload incoming stock onto shelves
  • Safely fulfill orders in our warehouse in timely manner
  • Unload orders and send to the conveyor belt for processing
  • Assets Protection: Here I also used RF Scanners to perform cycle counts throughout the whole warehouse to monitor inventory
  • I was assigned to our front desk greeting guests and employees and vendors
  • Daily Review of surveillance video
  • We were required to perform theft detection procedures such as but not limited to sporadically conducting stings to monitor the integrity of our employees
  • I would examine warehouse floors looking for potential staging of product, also for potential pest issues since our warehouse did contain food products and dishonest behaviors such as hidden products that seem placed outside of normal circumstances
  • I.e under a work station or in a restroom
  • I would perform Screening of bags upon departure of employees and guests that exit our building
  • I have Microsoft office experience
  • I have learned and mastered LENEL security software experience
  • I also presented Assets Protection security safety introduction for new hires and new hire contractors which included information safe proper daily clothing attire, PPE proper OSHA safety guidelines for the parking lot and how to use our time clocks prior to them entering our warehouse areas to finish orientation.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Achieved Number% security increase by implementing customer and associate safety protocols.

3M

Quality Control Inspector
04.2016 - 09.2016

Job overview


  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Completed precise measurements using special tools.
  • Communicated with production team members about quality issues.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Collaborated with production staff to establish and meet quality standards
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Resolved customer complaints by investigating problems and developing solutions.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Monitored inventory levels to restock materials and maintain consistent supply.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Assisted in developing inspection and testing protocols.
  • Provided technical support to production personnel.
  • Updated quality control records and reports.
  • Provided feedback to production team regarding product quality.
  • Examined products for imperfections and defects.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Operated and maintained testing equipment.
  • Repaired faults, reassembled products, and completed additional tests.
  • Weighed products prior to shipment to confirm accuracy.
  • Monitored product quality at all stages of production process.
  • Followed standard operating procedures for inspections and tests.
  • Recorded inspection and test results on data sheets.
  • Trained other workers in inspection and testing procedures.
  • Followed safety protocols while handling hazardous materials.
  • Investigated customer complaints to take necessary corrective actions.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Recommended architectural improvements, design solutions, and integration solutions.
  • Utilized quality control software to track and analyze product data.
  • Sampled products to verify compliance with standards

Express Employment Professionals

Sanitation Technician
05.2013 - 07.2016

Job overview

  • I would Sanitize all common areas according to daily and weekly schedules and requests
  • I have experience using an industrial battery powered floor scrubber
  • Also a C3 machine that hold about 3 different solutions and is used for deep sanitization of public restrooms
  • Experienced with Floor buffers for deep carpet cleaning and removing old wax from floors
  • Of course vacuuming experience dust, squeegee
  • Replenish, and refill hygiene and personal care products throughout my assigned territory
  • Follow OSHA health and safety guidelines and additional guidelines under the MSDS.
  • Replaced trash bags in garbage disposal units and collected recyclable materials from receptacles, removing full bags to designated disposal areas.
  • Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
  • Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Completed accurate inventory counts and kept equipment and chemical storage areas clean and tidy, following policies in storing chemicals and safety equipment properly.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Employed power equipment and hand tools in cleaning and general maintenance.
  • Implemented extra protections during seasons with higher risks of infections such as flu.
  • Swept, mopped and sanitized facility.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
  • Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
  • Prepared cleaning solutions and equipment in accordance with health and safety standards.
  • Maintained detailed records of all sanitation activities for billing and tracking purposes
  • Monitored inventory levels and reported low stock of cleaning supplies and consumables for timely replenishment.
  • Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
  • Inspected and monitored assigned areas to proactively address health and safety hazards.
  • Developed and maintained personable and professional rapport with staff and customers to support satisfaction.

Best Buy

Sales Associate
10.2010 - 12.2012

Job overview

  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Education

Argosy University
Eagan, MN

Associate in Histotechnology
05.2014

North St. Paul Senior High School

High School Diploma
06.2009

Skills

  • Outdoor work (3 years)
  • Security
  • Customer Service
  • Organizational Skills
  • Word
  • Stocking
  • Typing
  • Excel
  • Cash Handling
  • Surveillance
  • CCTV
  • Loss Prevention
  • Packaging
  • Quality Inspection
  • Manufacturing
  • Driving
  • Mechanical knowledge
  • Google Docs
  • Quality Control
  • Assembly
  • Quality Assurance
  • Materials Handling
  • Quality control
  • Continuous improvement
  • Leadership
  • Customer service
  • Conflict management
  • Windows
  • Front desk
  • Hospitality
  • Performance Improvements
  • Hiring practices
  • Operational planning
  • Staff Development
  • Program Leadership
  • Operational leadership
  • Operations Management
  • Security awareness
  • Team Supervision
  • Site Safety
  • Site coordination
  • Staff Management
  • Facility Management
  • Program Management
  • Security management
  • Personnel Oversight
  • Contract Management
  • Safety Management
  • Safety awareness

Accomplishments

  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by introducing Software for Type tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

IATA Certification

Languages

English
Native or Bilingual
Spanish
Professional Working

Interests

Personal development

Timeline

Site Director

NFC Amenity Management
06.2024 - Current

Luxury Concierge / Manager On Duty

Metro Concierge
06.2021 - 06.2024

Cabin Service Agent

Delta Global Services
02.2020 - 12.2020

Fueling Agent

Swissport International Ltd.
02.2020 - 12.2020

Bindery Helper

Masterson Staffing Solutions
05.2019 - 01.2020

Stock Reserve / Assets Protection

Target distribution center
09.2017 - 12.2017

Quality Control Inspector

3M
04.2016 - 09.2016

Sanitation Technician

Express Employment Professionals
05.2013 - 07.2016

Sales Associate

Best Buy
10.2010 - 12.2012

Argosy University

Associate in Histotechnology

North St. Paul Senior High School

High School Diploma

Similar Profiles

CREATE PROFILE
Derek Long