Derek Lucas
Troy,OH
Summary
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments. History of thriving in team-oriented environments and reaching goal objectives.
Overview
23
23
years of professional experience
Work History
Manager
Target
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Manager
Kohls Corp.
06.2018 - 09.2022
- Monitored supplier operations, delivery schedules, and contract specifications to verify conformance expectations.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised Online ordering and led the team with goals and expectations.
- Established ambitious goals for employees to promote achievement and surpass business objectives.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Restaurant Manager
Mcdonalds Corp.
11.2002 - 03.2018
- Developed and maintained exceptional customer service.
- Efficiently resolved problems or concerns to ensure satisfaction of all parties involved.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Managed accounts payable, accounts receivable and payroll.
- Conducted daily pre-shift and weekly departmental meetings to establish organizational efficiency.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Education
Associates of Business - Business Management
Sinclair Community College
Dayton, OH4 2008
Skills
- Development with associates and management
- Systems and automation applications
- Issue and conflict resolution
- Staff development
- Organization
- Customer service
- Team management
- Operational improvement
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Scheduling
Timeline
Manager
Target
01.2024 - Current
Manager
Kohls Corp.
06.2018 - 09.2022
Restaurant Manager
Mcdonalds Corp.
11.2002 - 03.2018
Associates of Business - Business Management
Sinclair Community College
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