Derek Lynch

Results-driven IT professional with extensive experience at TruData Solutions, specializing in Active Directory administration and network troubleshooting. Demonstrated ability to deploy hardware efficiently while enhancing user experience through strong communication and prioritization skills. Committed to leveraging technical expertise to deliver impactful solutions in dynamic environments.

• CompTIA A+, COMP001021443618, 05/23
• CompTIA Security+, COMP001021443618, 08/23

DoD Level: Secret

Mac and Windows OS, Active Directory, Office 365, Google Suite, Powershell, Citrix, SharePoint, LDAP, Device Manager, CLI, system imaging, OSI model, domain controller, SecureDoc, Bitlocker Recovery, Installation and troubleshooting of Windows hardware including batteries, fans, webcams, M.2 drives, motherboards, memory sticks, docking stations, industrial printers, processor thermal paste applications, Computer monitors, mice and keyboards, Troubleshooting network connectivity issues, Configuring switches in IDF cabinets, Installing and maintaining SOHO networks, Familiar with RJ11/RJ45 connectors and managing data farm alarms, Using the command line for Ipconfig, ping, getmac, Basic understanding of TCP/IP, DNS, DHCP and VLANs, C-level support, iVanti remote desktop, AD password resets & account management, Project management & task prioritization, Tanium Endpoint Management and software tools & program installation deployments, Exercising Powershell (Admin) and CLI (Admin) for Bitlocker encryption analysis and permissions management, Adaptable to unexpected power outages, Excellent written and spoken communication skills, Ability to train end-users, Manage inventory, Produce detailed reports and presentations