Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Derek Martinez

Culver City,CA

Summary

Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach.

Overview

16
16
years of professional experience

Work History

Operations Manager

Moncler, USA
07.2017 - 07.2024
  • Collaborated with managers and coworkers to achieve personal and store goals
  • Responsible for optimizing all operational efficiencies to elevate client experience
  • Drive daily, weekly, monthly and quarterly targets through planned CEM segments, schedule optimization and performance coaching
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
  • Collaborated and opened Beverly Hills Flagship; supported regional boutique, concession and ski resort openings
  • Implemented strong loss prevention strategies to reduce shrinkage through better theft controls effectively
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
  • Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration, and process improvements
  • Implemented all Omni Channel services and continue to drive behaviors for optimal usage
  • Ensure compliance of brand sustainability initiatives
  • Resolved complex client concerns promptly, maintaining trust and loyalty in the advisory relationship
  • Manage all vendors including external security
  • Developed systems and procedures to improve operational quality and team efficiency
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines

MEN'S / WOMEN'S FLOOR SUPERVISOR

EMPORIO ARMANI
01.2014 - 07.2017
  • Implemented front-line improvements to enhance team function, customer service levels, and sales results
  • Communicated clearly with employees regarding personal and team KPIs to keep team on-track with productivity standards
  • Monitored sales floor to proactively handle personnel, safety, and customer service issues
  • Helped senior managers enforce policies to keep employees productive and customer satisfaction high
  • Coached employees on cashier job functions and provided cross-training for other front-end positions
  • Kept adequate products on selling floor by checking storeroom for needed inventory

Sales Supervisor/ Cashier / Stock Supervisor

7 FOR ALL MANKIND
07.2012 - 01.2014
  • Trained and mentored staff members in customer service, cash handling, and company policies
  • Greeted customers, anticipated needs, and provided superior customer service
  • Motivated staff to meet individual and team goals by assisting customers and upselling products
  • Worked closely with department managers to create cross-sales opportunities

Sales Associate/ Cashier

BANANA REPUBLIC
05.2008 - 09.2012


  • Utilized POS systems effectively to process customer orders and transactions
  • Assisted customers and supported coworkers
  • Maintained knowledge of current promotions and offers
  • Resolved customer issues effectively
  • Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador

Education

Bachelor of Arts - Communications

CAL STATE DOMINGUEZ HILLS
TORRANCE, CA
06.2016

Associate of Arts - BROADCASTING /FILM

SANTA MONICA COLLEGE
SANTA MONICA, CA
07.2015

High School Diploma -

CULVER CITY HIGH SCHOOL
CULVER CITY, CA
06.2008

Skills

  • Business development
  • Theft deterrence
  • Operations Management
  • Customer service excellence
  • Organizational Management
  • Problem-Solving
  • Merchandising
  • Team Leadership
  • Operational Efficiency
  • Policies and procedures implementation
  • Workflow Optimization
  • Sales background

LANGUAGES

  • ENGLISH
  • SPANISH

References


TONY SCHLOBOHM, AMIRI

  • 562-476-7777 tschlobohm@amiri.com


JORDIN FILAS, ZEGNA

  • 612-644-8270 standardjdf@gmail.com


GRACE MAZZILLI, MONCLER

  • 310-728-0814 graycie12@gmail.com



Timeline

Operations Manager

Moncler, USA
07.2017 - 07.2024

MEN'S / WOMEN'S FLOOR SUPERVISOR

EMPORIO ARMANI
01.2014 - 07.2017

Sales Supervisor/ Cashier / Stock Supervisor

7 FOR ALL MANKIND
07.2012 - 01.2014

Sales Associate/ Cashier

BANANA REPUBLIC
05.2008 - 09.2012

Bachelor of Arts - Communications

CAL STATE DOMINGUEZ HILLS

Associate of Arts - BROADCASTING /FILM

SANTA MONICA COLLEGE

High School Diploma -

CULVER CITY HIGH SCHOOL

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