Derek Massey
Anna,IL
Summary
Dedicated and dependable professional with a proven track record of excellence. Known for a strong work ethic, meticulous attention to detail, and a commitment to delivering high-quality results. Skilled in project management, problem-solving, collaboration, and the ability to meet and exceed expectations in fast-paced and challenging environments. Recognized for outstanding teamwork, effective communication, and a proactive approach to tackling tasks. Eager to leverage my expertise and passion for client satisfaction to contribute to the success of the team.
Overview
10
10
years of professional experience
Work History
Student Supervisor
SIUC Records Management
Carbondale, IL
08.2022 - 05.2024
- Monitored and evaluated student performance to ensure successful completion of assigned tasks.
- Maintained a safe environment for all students by enforcing school policies and regulations.
Dispensary Associate
Thrive
Anna, IL
07.2020 - 11.2020
- Answered incoming telephone calls to provide store, products and services information.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Developed and deepened customer relationships to cultivate loyal and engaged customer base.
Associate - Electonics
Walmart
Anna, IL
02.2018 - 06.2019
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Identified needs of customers promptly and efficiently.
SIU Housing Extra Help-Summer
Southern Illinois University at Carbondale
Carbondale, IL
05.2014 - 08.2017
- Moved and cleaned dormitory furniture.
- Operated machinery to strip, clean and wax floors.
- Maintained clean environment for summer students in the dormitories.
- Assisted with university student move in and out.
Education
Bachelor of Arts - Liberal Arts and General Studies
Southern Illinois University Carbondale
Carbondale, IL05-2024
Associate of Arts - Liberal Arts And General Studies
Shawnee Community College
Ullin, IL08.2017
Skills
- Critical Thinking
- Problem Solving
- Data Interpretation
- Research and Analysis
- Strategic Planning
- Risk Assessment
- Verbal Communication
- Written Communication
- Public Speaking
- Presentation Skills
- Active Listening
- Negotiation
- Conflict Resolution
- Customer Service
- Interpersonal Skills
- Emotional Intelligence
Timeline
Student Supervisor
SIUC Records Management
08.2022 - 05.2024
Dispensary Associate
Thrive
07.2020 - 11.2020
Associate - Electonics
Walmart
02.2018 - 06.2019
SIU Housing Extra Help-Summer
Southern Illinois University at Carbondale
05.2014 - 08.2017
Bachelor of Arts - Liberal Arts and General Studies
Southern Illinois University Carbondale
Associate of Arts - Liberal Arts And General Studies
Shawnee Community College