Derek Mauney
Summary
Multi-talented Support Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing decades of experience in technology. Recently led the migration of more than 200 employees from on-premise Exchange, Active Directory and Home drives to cloud based O365, Azure AD and OneDrive. Seeking a IT analyst/administrator position in a company to help bridge them from current technology to the ever expanding cloud based IT world that is part of day to day business.
Overview
26
26
years of professional experience
Work History
Senior IT Support Analyst
Houston Texans, Houston NFL Holdings
Houston , TX
2010.09 - 2023.03
- Administration of on-premise and Azure Active Directory and Microsoft Exchange; create, edit and maintain user accounts, mailboxes, contacts, distribution groups organizational units and access permissions
- Led migration from on premise Exchange, Active Directory and Home drives to Azure cloud based solutions to help secure the overall network environment and provide improved data access
- Led user migration from Win10 LTSB to Win10 21H2 in order to stay current with security protocols
- Developed and implemented IT Onboarding and Termination documentation that helped standardize and simplify the process
- Diagnose, troubleshoot and resolve hardware and software related problems including PC's, laptops, monitors, printers, mobile devices, VPN and software applications
- Manage and deploy mobile devices (iPhones, iPads, Samsung) using Workspace One and MS Endpoint Manager
- Participated in training and mentoring IT interns
NFL Game Day GSIS Assistant
National Football League Inc.
Houston , Texas
2006.08 - 2023.08
- Player Participation Crew Chief 2006-2018 responsible for identifying all 22 players on the field every play
- Created and implemented a plan for improvement after the 2011 season which resulted in the crew becoming the most consistent and accurate in the NFL garnering multiple #1 season ending rankings
- Real Time Entry Operator 2019-2023; responsible for entering significant events in to the Game Stats Information System as they happen on the field
System and Network Administrator
First Choice Property Management Group, Inc
Houston , Texas
2002.08 - 2010.08
- Provide software and hardware support to 300 plus users
- Support Windows 7, XP, 2000, MS Office 2000, 2003, 2007
- Setup and maintain onsite wireless/wired network
- Maintained and updated company website
- Diagnose and repair all hardware and software problems on laptops, desktops and servers
- Responsible for setup and installation of new servers, laptops, desktops and all other network equipment
- Responsible for setup and installation of new servers, laptops, desktops and all other network equipment
Systems/NetworkAdminstrator
Luminant Worldwide/Lante
Houston , TX
2000.04 - 2002.08
- Provided hardware and software support to more that 300 users
- Installed and supported the following Operating Systems: Windows 95, 98, NT (Server, 4.0), 2000 (Server and Pro)
- Diagnosed and repaired all hardware problems on laptops, desktops and servers
- Responsible for setup and installation of new servers, laptops, desktops and all other network equipment
- Experienced in moving offices and migrating existing networks to new environments
Computer Technician Specialist
Pasadena Independent School District
Pasadena , United States
1999.04 - 2000.04
- Setup, installation an support of end user computers
- Replaced defective hardware, reloaded operating systems and application software
- Connected new computer installations to the district mainframe, including: setting up email accounts, connecting end users to the Internet via a proxy server, loading application software and transferring data
- Serviced and repaired several models of printers, including; HP, Canon, Lexmark and Epson
Field Service Representative
Ricoh USA, Inc
Houston , United States
1997.08 - 1999.04
- Serviced office machines in the Houston and surrounding areas , including: copiers/printers (digitsl/analog), digital duplicators and fax machines
- Setting up digital copiers to interface and communicate with existing networks and computers
- Daily use of troubleshooting techniques to solve issues
- Installing and setting up new equipment in clients' offices
- Training customers to use equipment
Education
Bachelor of Science - Information Technology
University of Phoenix
01.2005
Associate of Science - Electronics Technology
San Jacinto College District
Pasadena, TX05.1994
Some College (No Degree) - Electrical, Electronics Engineering Technologies
University of Houston Computer Engineering Technologies/Technicians (1995-2000)
Houston, TXSkills
- Active Directory Administration (On premises and Azure)
- Network Administration
- Exchange Administration (On premises and Azure)
- OS Experience 7/10/11
- Azure/Cloud Administration
- DUO Mobile Administration
- Proofpoint Administration
- Hardware Certified
- WorkspaceOne
- Intune/Endpoint Manager
- SCCM
- ServiceNow
Timeline
Senior IT Support Analyst
Houston Texans, Houston NFL Holdings
2010.09 - 2023.03
NFL Game Day GSIS Assistant
National Football League Inc.
2006.08 - 2023.08
System and Network Administrator
First Choice Property Management Group, Inc
2002.08 - 2010.08
Systems/NetworkAdminstrator
Luminant Worldwide/Lante
2000.04 - 2002.08
Computer Technician Specialist
Pasadena Independent School District
1999.04 - 2000.04
Field Service Representative
Ricoh USA, Inc
1997.08 - 1999.04
Bachelor of Science - Information Technology
University of Phoenix
Associate of Science - Electronics Technology
San Jacinto College District
Some College (No Degree) - Electrical, Electronics Engineering Technologies
University of Houston Computer Engineering Technologies/Technicians (1995-2000)
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